Customer Service Specialist - Greif Packaging LLC

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best-performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

ROLE OVERVIEW:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.  Works mostly independently.  Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services and promotions.

Key Responsibilities: Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.

• Provide a superior customer experience to all internal and external customers
• Interacts with customers via telephone or email to provide top-level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4-5 years of experience.
• Extensive experience using MS Office (i.e., Excel) and various ERP systems
• Prior experience in logistics a plus

WORK EXPERIENCE/KNOWLEDGE AND SKILLS

• Manufacturing industry or logistics experience is preferred.
• Must have strong verbal and written communication skills.
• Must be highly detailed, organized, and team-oriented.
• Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines with the ability to think critically.
• Must be a self-starter with the ability to deliver legendary customer experiences.
• Ability to act in good judgment from prior experience is a must.
• Must have PC skills in Microsoft Office software.
• ERP systems experience is a plus
• Must be able to work under immediate supervision.

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EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.