Customer Service Specialist - BlueWater Federal Solutions

BlueWater Federal is currently seeking an individual to fill the role of Customer Service Specialist in the Columbus, Ohio area.

• Responsible for initial customer interactions and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
• Assisting customers with DISA/Storefront, submitting Telecommunication Service Requests, tracking and updating customers on Telecommunication Service Request orders in the system, etc.

• Associate's degree is preferred
• 2+ years of IT experience, preferably within telecom provisioning
• Must have an active Secret clearance or the ability to obtain one

BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.