Customer Service Specialist - AgFirst

Are you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance?

Overview

Horizon Farm Credit is seeking a Customer Services Specialist to join our team. One position is available, the qualified candidate will work in the York, PA branch location. The hours of operations are typically, Monday to Friday from 8 a.m. to 4:30 p.m. This position is a full-time in the office position.

Position Description: In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties including supporting the local branch.

Areas of Responsibilities includes, but are not limited to:

Customer Service

• Promptly and professionally handle telephone calls and visitors.
• Assist callers with routine inquiries and requests.
• Promptly and professionally handles telephone calls and visitors. Promotes Business Management Solutions and convenience products to members.

Accounting

• Process incoming payments and make deposits.
• Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Initiates outgoing past due notices and routine delinquency phone calls to customers.

Loan Servicing

• Assist in the printing and mailing of loan packages. Ensures loan documents are properly scanned in AgDocs promptly once executed.
• Supports loan officers' account servicing efforts including the collection of customer financial information.

Additional Administrative Duties

• Prepare special reports and correspondence as required.
• Assist in system maintenance to ensure accurate reporting.

Education

Customer service experience preferred or training/experience in the banking or finance industry.

Experience

Generally, 2-5+ years of related work experience preferred. Experience working in a fast-paced environment is a plus.

REQUIREMENTS

• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize, and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Soluti