Customer Service Specialist at Vaco, LLC
Youngstown, OH
About the Job
Essential Duties and Responsibilities Includes the following:
Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, information and sales reporting
Identify and assess customers’ needs to achieve satisfaction
Strong verbal, written communication and presentation skills
Operate as the lead point of contact for all matters specific to your customers and outside Sales Reps and Manufacturing Reps
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Pricing administration activities to include but not limited to price book data entry, price monitoring, pricing updates, tiered level pricing by segment, reporting
Work with Procurement and Engineering as needed on requotes
Manage Customer Supply Chain Management, stocking requirements & forecasting reviews
Assist Engineering to maintain current drawing specifications on file, item description management
Keep records of customer interactions and quoting, outstanding issues, process customer accounts and file documents/save documents in CRM application as required
Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.
Actively reach out to customer base, setting goals for targeted contact schedules and outbound calling campaigns
Manage specific account sales activities and customer concerns, engage as needed where Regional Sales Representative is not assigned
Lead contact on designated C & D accounts
Other tasks and special projects as required
Qualification Requirements:
Education and/or Experience: College education (Associates Degree, Bachelors preferred) recommended but not required
2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries
Supply Chain Management, forecasting, stocking program experience preferred
Strong written and verbal communication skills
Track record of over-achieving quota and excellent teamwork skills
MS Office & Mathematical Skills: Strong proficiency in MS Office products, including MS Word, PowerPoint, Excel and Outlook, preferred
Experience using Excel preferred
Basic math and writing/grammatical skills and capabilities
Reasoning Ability: Customer orientation and ability to adapt/respond to different types of characters
Flexible, patient, empathetic to customer issues and situations
Strong capability in reasoning and managing customer issues, and thinking through opportunities to upsell and cross-sell Hynes products and services that are the best fit for both the customer and Hynes
Physical Requirements: Office environment, and may require extended periods of sitting, computer entry and phone call management
Work Environment:Ability to work in a fast-paced environment while multi-tasking and keeping a positive attitude
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals
As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
Vaco also wants all applicants to know their rights that workplace discrimination is illegal
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity
You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications
You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application
In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies
California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure
The individual may also be eligible for discretionary bonuses.
Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, information and sales reporting
Identify and assess customers’ needs to achieve satisfaction
Strong verbal, written communication and presentation skills
Operate as the lead point of contact for all matters specific to your customers and outside Sales Reps and Manufacturing Reps
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Pricing administration activities to include but not limited to price book data entry, price monitoring, pricing updates, tiered level pricing by segment, reporting
Work with Procurement and Engineering as needed on requotes
Manage Customer Supply Chain Management, stocking requirements & forecasting reviews
Assist Engineering to maintain current drawing specifications on file, item description management
Keep records of customer interactions and quoting, outstanding issues, process customer accounts and file documents/save documents in CRM application as required
Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.
Actively reach out to customer base, setting goals for targeted contact schedules and outbound calling campaigns
Manage specific account sales activities and customer concerns, engage as needed where Regional Sales Representative is not assigned
Lead contact on designated C & D accounts
Other tasks and special projects as required
Qualification Requirements:
Education and/or Experience: College education (Associates Degree, Bachelors preferred) recommended but not required
2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries
Supply Chain Management, forecasting, stocking program experience preferred
Strong written and verbal communication skills
Track record of over-achieving quota and excellent teamwork skills
MS Office & Mathematical Skills: Strong proficiency in MS Office products, including MS Word, PowerPoint, Excel and Outlook, preferred
Experience using Excel preferred
Basic math and writing/grammatical skills and capabilities
Reasoning Ability: Customer orientation and ability to adapt/respond to different types of characters
Flexible, patient, empathetic to customer issues and situations
Strong capability in reasoning and managing customer issues, and thinking through opportunities to upsell and cross-sell Hynes products and services that are the best fit for both the customer and Hynes
Physical Requirements: Office environment, and may require extended periods of sitting, computer entry and phone call management
Work Environment:Ability to work in a fast-paced environment while multi-tasking and keeping a positive attitude
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals
As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco also wants all applicants to know their rights that workplace discrimination is illegal
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity
You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications
You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application
In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies
California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure
The individual may also be eligible for discretionary bonuses.
