Customer Service Specialist – Driver Support - Federated Mutual Insurance Company

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.

Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our values and commitment to diversity and inclusion.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

As a Customer Service Specialist – Driver Support, you will be the primary point of contact for all driver-related requests. You will ensure the accuracy and completeness of driver information, order motor vehicle records, and determine insurability according to company standards.

Key Responsibilities:

• Provide exceptional customer service in all interactions with internal and external customers.
• Respond to incoming calls and electronic requests timely and with a high level of accuracy.
• Maintain and update the processing system to ensure accurate record-keeping.
• Order and evaluate motor vehicle reports to determine driver insurability.
• Support utilization of the online customer portal.

Qualifications:

• High school diploma or GED.
• Prefer 3 years of experience in customer service or a related field.
• Proficiency with Microsoft Office Suite and other computer applications.
• Strong attention to detail and ability to handle confidential information.
• Excellent communication and interpersonal skills.

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. 

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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