Customer Service Sr. Specialist - Elanco
Greenfield, IN 46140
About the Job
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Customer Service Specialist
This role supports the needs of the Elanco North America Customer Service and Distribution business with a focus of being a key contact for strategic Elanco customers. The role also supports internal and external customers regarding finished product order management/fulfillment for commercial, free goods and sample product. Customers include distributors, end users, Elanco sales representatives, internal or external personnel that need product distributed by one of the Elanco distribution centers. In addition, the position interacts with public warehouses throughout the U.S as well as third party manufacturers.
Your Responsibilities:
Timely, accurate and professional processing of customer orders and related inquiries received via phone, email, and proper handling of disputes and general finished good order management and subsequent invoicing.
Understanding of the animal health industry, Elanco distribution and sales practices as well as logistics/traffic, warehousing, regulatory compliance (cGMP, Sarbanes-Oxley) finance, manufacturing, quality assurance and all associated systems.
Ability to work in a team setting.
Attention to detail for documents and the ability to investigate and problem solve.
What You Need to Succeed (minimum qualifications):
Education: High School Diploma / GED
Experience: A minimum of 3 years of customer experience.
Top 2 skills: Data entry and communication skills working with entering orders and corresponding with customers daily.
What will give you a competitive edge (preferred qualifications):
5 Years or more of Customer experience is preferred.
SAP knowledge.
Excel knowledge for pulling reports
Call Center experience
Knowledge of the animal pharma industry
Additional Information:
Travel: less than 5%
Location: Global Elanco Headquarters - Greenfield, IN - Hybrid Work Environment
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Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
