Customer Service Stock Clerk - Stillwater Milling

SUMMARY: Providing outstanding customer service through a variety of functions including but not limited to, merchandising, promotional preparation, assisting customers with purchases, answering phone inquiries and general housekeeping. In addition, the customer service stock clerk is integral in loss prevention and inventory integrity. The following duties are representative of the various responsibilities of the Customer Service/Stock Clerk position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Stocking shelves, counters, or tables with merchandise.
• Setting up displays or arranging merchandise on counters or tables to promote sales.
• Checking and organizing merchandise.

• Answering customer questions concerning location, price and use of merchandise.

• Taking inventory of stock.

• May have responsibility in ordering merchandise.
• Cleaning the store, dusting merchandise on shelves, sweeping floor, emptying trash.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional customer service skills
• Ability to develop product knowledge and selling skills
• Ability to maintain regular and predictable attendance
• Ability to lift or move merchandise
• Math skills to count merchandise and price product

• Cooperative and willing to work as a team

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED).

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

OTHER SKILLS and ABILITIES:

Equipment that will be used and available for use are multi-line telephone, fax, copy machine, personal computer/software, forlift, T100 Wheeldolly/hand truck.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will stand on a concrete floor.  Talking and hearing are required.  The employee frequently is required to walk to

get merchandise and reach with hands and arms to move and shelve merchandise.  Also, one will use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to sit; climb or balance; and stoop or kneel.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions.

The noise level in the work environment Is usually moderate but may increase some of you go to the warehouse.

Farm chemicals and fertilizers are sold in sealed containers, but there is a noticeable odor at times.

Grain is a naturally dusty product.  Since feed manufacturing means handling grain, grain dust can be an irritant to those with allergies.  Because of dust particles, chemicals, insecticides and odors, those who suffer from allergies may find that Stillwater Milling Company is not an ideal place to work.  Also, the wearing of contact lenses may be limited.

General Comments: It is important for the Customer Service/Stock Clerk to present a positive image of Stillwater Milling Company and maintain a good relationship with the customer.  Therefore, one must enjoy working with the public.  There are a lot of different responsibilities so one needs to like variety in their work; be flexible; and able to deal with change.

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