Customer Service Supervisor - Addison Group

Job Title: Customer Service Supervisor

Location: Chicago, IL

Industry: Chemical Manufacturing

Pay: $70,000 - $75,000/year

About Our Client:

Our client is a well-established, family-owned business in the chemical manufacturing industry with over 90 years of experience. They offer a friendly and flexible work environment, including perks like casual dress, "bring your dog to work" Fridays, and a great opportunity for growth and career development.

Job Description:

The Customer Advocate Supervisor will lead a team of customer service professionals, ensuring efficient processing of customer orders and inquiries. This role requires a hands-on approach to solving customer issues, collaborating with internal departments, and supporting customer advocates by providing guidance and coaching.

Key Responsibilities:

• Supervise and support a team of 3-4 customer service professionals
• Oversee the distribution and processing of customer orders and communications
• Monitor customer interactions to ensure timely and effective responses
• Act as a liaison between internal departments to streamline processes and solve problems
• Assist in testing software systems impacting customer service operations
• Participate in special projects as assigned
• Foster a collaborative and positive team environment
• Provide back-up support for Customer Advocates, including handling escalated customer issues

Qualifications:

• 1-2 years of supervisory experience
• 4-7 years of customer service experience (not in a call center)
• Strong multi-tasking and problem-solving skills
• Knowledge of EDI processes
• Proficiency in Microsoft Office and Windows Applications; JD Edwards System knowledge is a plus
• Ability to motivate and influence team members, with a focus on continuous improvement

Additional Details:

• Hybrid schedule: 3 days onsite for training, followed by 2 days onsite (Tuesday and Wednesday)
• Flexible hours (7 AM - 4 PM or 8 AM - 5 PM)
• Onsite gated parking
• Business casual dress code (jeans acceptable)

Perks:

• Medical, dental, and vision insurance
• 401k with company match
• PTO and tuition assistance
• Open-door policy and opportunities for career advancement

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.