Customer Service Supervisor - Coherent Corp.

• Answering incoming calls and attending to customer needs and/or issues calls
• Ensure Coherent Quality Standards are always met
• Monitor and responding to emails in a timely and professional manner
• Pickup and delivery scheduling
• Receiving and accounting for all packages, and customer product
• Verifying customers paperwork
• Creating jobs for the Operators
• Preparing jobs for the Operators
• Stage work for production
• Work closely with the fab lead to ensure jobs are scheduled properly
• Running closing paperwork (shippers)
• Boxing and shipping work via courier
• Handle both domestic and international shipments for disk and wafers
• Palletizing customer product
• Pre-scheduling work for customers
• Keeping the Customer Service area clean and organized (6S Protocols)
• Monitoring the Hold Shelf
• Keeping the Customer Service Area well stocked
• Communicating issues to all departments
• Schedule the shifts to meet our customer needs
• Meeting with employees to ensure good communication is always present
• Coordinating to resolve Customer Service issues with all departments in a timely fashion and proliferating a teamwork culture
• Interacting and communicating with employees regularly to ensure open two-way communication channels
• Getting feedback from other Operators or Engineers regarding best practices
• Documenting any issues, mishaps, or suggestions for operational and customer service improvements
• Ability to deal with differences in opinions and resolve minor issues

• 3+ years of experience in ion implantation
• 3+ years of experience in customer service
• 3+ years of experience in shipping and receiving semiconductor materials

• Understanding of ion implant process
• Communication skills
• Able to work in a fast-paced environment

• Experience working in a cleanroom

All employees are required to attend scheduled training, follow the site EHS procedures and II-VI Corporate EHS standards. This includes the use of proper protective equipment (PPE) as required by the job responsibilities.

Managers will ensure that all safety and environmental procedures are followed consistently. They will ensure that risk assessments are performed, proper training, work instructions, required PPE is available, and will monitor compliance.

Quality & Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent:

Integrity - Create an Environment of Trust

Collaboration - Innovate Through the Sharing of Ideas

Accountability - Own the Process and the Outcome

Respect - Recognize the Value in Everyone

Enthusiasm - Find a Sense of Purpose in Work

Coherent Corp is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Manage a team of Implant Operators that process all incoming material run on our Ion Implanters