Customer Service & Support Specialist - Bilingual - IDEX

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you. Hybrid role - 3 days in office in Oklahoma City.

BROAD FUNCTION

Developmental opportunity for a high-energy, customer-focused support & applications support professional to join Advanced Flow Solutions and learn about our world class products and processes. Engaged in the daily activities of Commercial Operations, Technical Service, and Customer Complaint Management. Responsible for achieving departmental KPI goals, ensuring complete customer satisfaction, and modeling “A” behaviors.

ESSENTIAL RESPONSIBILITIES/TASKS

+ Perform support for customers by providing product and application knowledge, quotations, and order entry, while ensuring compliance with trade regulations. + Order processing duties including but not limited to: order amendments, order status notification, and order expediting. + Daily interaction with customers via email and phone to resolve their issues or concerns as quickly as possible to provide an exceptional customer experience. + Take ownership of customer issues, document customer complaints and follow problems through to resolution while ensuring root cause analysis provides appropriate sustainable countermeasure(s). + Work cross-functionally with Application Engineering, Commercial, and Manufacturing Operations Teams to serve customers. + Periodically review the departmental library of all technical product literature and keep abreast of any product changes. + Participate in special projects, including new product development support, as assigned. + Follow all IDEX and Advanced Flow Solutions corporate policies, procedures and instructions. + Any other tasks or duties as assigned by the Manager.

ACCOUNTABILITY

+ Complete satisfaction of customer needs. Adherence to customer focused philosophy. Use of Net Promoter Score (NPS) to determine customer satisfaction and resolve open items daily. + Ensure departmental goals are achieved, including call center metrics and response times. + Responsible for upholding the highest ethical standards in the conduct of their employment with the company and to personally abide by the IDEX Standards of Conduct and Business Ethics Policy.

EDUCATION LEVEL, SPECIALIZED KNOWLEDGE, TRAINING, LICENSES AND/OR CERTIFICATIONS REQUIRED FOR THIS POSITION

+ High School Diploma or GED required. + 2-year Associate’s degree (or equivalent work experience) preferred. + 2+ years’ experience in a manufacturing or technical customer support environment. + Bilingual required (Spanish/English)

SKILLS AND/OR PHYSICAL REQUIREMENTS OF POSITION

+ Customer focused with excellent interpersonal and communication skills. + Action oriented and self-motivated. Problem solver. + Detail minded and organized with a drive for results. + Computer literate/proficient. Microsoft Office Suite experience strongly preferred. + Technical background including troubleshooting skills. + Position may require up to 5-10% travel: customer visits, tradeshows, remote training. + Ability to work overtime on short notice as required in order to meet customer needs.

PAST EXPERIENCE REQUIRED TO PERFORM TASKS (STRONGLY PREFERRED)

+ One to two years prior experience as a customer service representative or technician – prefer industry related. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer.

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family:

Sales

Business Unit:

Advanced Flow Solutions (Corken)