Customer Service - Support Specialist - Quadrant Inc

Herndon, VA

Job Title: Customer Service Sales Support Specialist
Location: Herndon, VA

Responsibilities:

Provide exceptional customer support via phone, email, and chat.

Assist customers with product inquiries, order processing, and issue resolution.

Collaborate with sales teams to enhance customer experience and drive sales.

Maintain accurate records of customer interactions and transactions.

Identify and escalate complex issues to appropriate departments.

Qualifications:

1-5 years of experience in customer support, preferably in banking, finance, or call center environments.

Strong communication and problem-solving skills.

Proficient in CRM software and Microsoft Office Suite.

Ability to work in a fast-paced environment.

Source : Quadrant Inc