Customer Service Support - Staffing Resources
Suwanee, GA
About the Job
Temp -- could go as long as 90 days could go longer could go permanent
Hours Monday- Friday 8:00-5:00
$17-18.00
The role of an Alarm Customer Specialist is one that requires attention to detail. The position requires proficiency with analyzing data and recognizing patterns. An ideal candidate will possess an understanding and proficiency with Microsoft Office Suite with heavy focus on Excel Spreadsheets. The ability to communicate professionally, articulately, and courteously is of the up most importance.
Responsibilities:
Hours Monday- Friday 8:00-5:00
$17-18.00
The role of an Alarm Customer Specialist is one that requires attention to detail. The position requires proficiency with analyzing data and recognizing patterns. An ideal candidate will possess an understanding and proficiency with Microsoft Office Suite with heavy focus on Excel Spreadsheets. The ability to communicate professionally, articulately, and courteously is of the up most importance.
Responsibilities:
- Receive and analyze data for the previous week or previous days alarm activity and translate the data into a manageable platform to be able to track patterns, recognize problem areas and create action plans based upon the data compiled.
- Communicate with the customer base most affected by repetitive or excessive alarms and be able to provide solutions and options for enhancement of the customer experience.
- Provide weekly statistics for alarm follow ups, resolutions and directly communicate with the Service Support Supervisor and Operations Manager.
- Contributes to team effort by accomplishing related tasks as needed.
Qualifications:
- Experience in the alarm industry a plus.
- Background in customer service, call center, or related field required.
- Proficiency with Microsoft Office, Word, and Excel.
- Experience with MicroKey or Stages a plus.
- Excellent problem-solving & organizational skills.
- The ability to work under deadlines and multi-task.
- Excellent verbal and written communication skills.
If hired will run a Credit- Criminal - Drug test
Source : Staffing Resources