Customer Service Team Lead - Insurance at Partnership Employment

Are you passionate about leadership and delivering exceptional customer service? We're seeking a Customer Service Team Lead - Insurance for a homeowner insurance carrier who thrives in a fast-paced environment and excels at guiding teams to success!

Key Responsibilities:
✨ Assist your Supervisor in maintaining service level and queue coverage
✨ Take calls 20% of the time and support during peak times or special events
✨ Provide real-time feedback, coaching, and development to agents
✨ Host team meetings, review performance, and track important updates
✨ Handle administrative duties: attendance tracking, adherence, and IT issue reporting

Qualifications:
🔹5+ years of experience, including 2+ years in a Team Lead role
🔹 2+ years of experience in personal lines insurance
🔹 Proven experience leading high-volume inbound call center teams
🔹 Strong communication, team-building, and ethics
🔹 Ability to manage multiple tasks and a commitment to problem-solving

💡 Why Join Us?

• Be part of a collaborative team environment
• Help shape and develop future leaders
• Work with a company that values growth and innovation

Bring your leadership skills and positive attitude to our team! Apply today and take the next step in your career! 💼