Customer Service Team Leader - Perry's Ice Cream

This is a full-time, Monday-Friday, salaried position.

Annual salary range:  $55,000 - $63,000 commensurate with experience and other qualifications

About the Role:

As the leader of our Customer Service team, you will be expected to:

• Responsible for leading a team of Customer Service Representatives
• Build and support excellent relationships with your team, outside sales and distribution teams while providing world class service to our customers
• Guide your team on all facets of service to internal and external customers concerning orders, products, complaint resolution, equipment, delivery days, and general inquiries
• Work with your team to ensure outstanding execution through proactive communication to set objectives, monitoring performance, and coaching your team
• Lead Consumer Affairs by resolving product or service problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best resolution to the problem; following up to ensure resolution.
• Spearhead Freezer Asset Management by leading the coordination of procurement, placement, and tracking of Perry’s Ice Cream and Partner Company’s freezer equipment.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Support your team to receive customer’s calls and emails to enter orders, while proactively contacting customers to request orders and further the presence of the Perry’s Ice Cream brand by promoting our products

As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development.

What We’re Looking For:

• A.S. or equivalent desired
• Prior work experience in a customer service role is preferred
• A high-energy, customer focused individual with a positive attitude
• Someone who excels in a fast paced & multiple priority environment
• Ability to set clear expectations, manage performance, and coach team members
• Ability to analyze problems and resolve problems quickly at the functional level
• Excellent computer/typing skills and understanding of Microsoft products to include Outlook, Word, & Excel
• Ability to quickly build quality relationships with customers and other team members
• Accountability to exercise safe behavior
• Good communication skills (written and verbal)
• Passion for customer service and representing yourself and Perry’s with the highest quality; and
• High intrinsic values and strong ability to influence peers and leaders.

Essential Duties:

• Working with and talking about ice cream most of your day.  How cool is that! 
• Work with your team to ensure outstanding execution through proactive communication to set objectives, monitoring performance, and coaching your team
• Serve as the organization’s lead to support current and future initiative tasks and communication for best-in-class execution
• Work with the customers and guide the Customer Service Team to troubleshoot complaints, general inquiries, delivery delays, and equipment issues.  The ultimate goal is to foresee the customer’s needs, creatively determine solutions that exceeds those needs, and communicate back to the customer in a positive way

Perry's Ice Cream is an Equal Opportunity Employer and drug free facility.