Customer Service Team Leader at Schneider National, Inc.

Location: Green Bay, WI

Shift: 3rd Shift

Work model: On-Site

Schedule: FULLTIME; Wednesday - Saturday, 9 p.m. - 7 a.m.

Job overview:

Schneider is seeking a Customer Service Team Leader in Green Bay to lead and develop a team of associates. The Customer Service Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.

Responsibilities:

• Coach and mentor a team of associates.
• Participate in business meetings.
• Optimize resource utilization to achieve business objectives.
• Make employment-related decisions.
• Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
• Work closely with other teams to identify and address problem areas and streamline processes.
• Escalate issues as needed and propose new processes based on findings.

Skills and qualifications:

• Bachelor degree in transportation, logistics or a related field.
• Two plus years of related work experience.
• Have strong written and oral communication skills.
• Is goal-driven and motivated to reach desired outcomes.
• Able to positively coach, lead and influence a team.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of
  operations benefits.