Customer Service Team Member - Bomberger's Store
Lititz, PA 17543
About the Job
Bomberger's Store - Immediate Part Time Customer Service Team Member Needed
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, dynamic work setting?
Bomberger's Store, your local hardware store, is looking for a highly skilled and enthusiastic Customer Service Team Member to join our team. As part of our community-driven brand, you will have the opportunity to work alongside individuals who are dedicated to providing top-notch service. By joining us, you will learn valuable customer support skills and be a part of a motivated team that values small and personal interactions.
Candidates will be expected to assist customers with a variety of store business and issues related to current and prior purchases by performing the following duties:
- Operates a computerized cash register to process orders, customer returns, and issue cash or credit.
- Accepts and processes payments on customer accounts. Collects rent payments from tenants.
- Processes purchases of store gift cards; prepares donations of these items.
- Processes transactions for the purchase of Pennsylvania hunting, fishing, and dog licenses and compiles reports.
- Processes transfers of merchandise to departments within the store.
- Creates special orders, accepts payment, and finalizes upon full payment.
- Processes transactions to pay cash to selected vendors or employees of the store.
- Checks balances and answers routine questions from customers regarding their store accounts.
- Utilizes the store phone system to answer calls and assist customers by answering any questions, taking a message, or transferring calls to another department.
- Uses store radio regularly for customer assistance.
- Assists customers by getting prices or resolving price discrepancies, helping to locate products or merchandise, and answering general questions.
- Listens to customer feedback and complaints; resolves problems.
- Assists in activities to prepare for opening or closing of the store.
- Orders and maintains the proper amount of money in the customer service safe.
- Keeps customer service station clean, organized and stocked with necessary supplies.
- Refills customer queue stock and informs a shift lead if products need ordered.
- Redeems coupons.
- Bags customer merchandise.
- Collects trash from checkout area and takes to warehouse for disposal
- Demonstrates regular and predictable attendance.
- Maintains a friendly and respectful attitude towards customers and coworkers.
Approximately 12-15 hours weekly
Works a variety of shifts, including evenings and Saturday hours.
Bomberger’s Store is a family-owned and operated home improvement retailer located in Lititz. Trusted since 1887, Bomberger’s has evolved over six generations to better serve the needs of local homeowners. From furniture, flooring, and countertops, to hardware, lawn and garden supplies, power and rental equipment, paint, and more, Bomberger's has it all. Located on Route 501 just north of Lititz, at 555 Furnace Hills Pike, and online at Bombergers.com, the friendly faces at Bomberger’s are always ready to serve your needs for quality goods and service.
