Customer Service Tech Support Specialist - BOLT Staffing
Lathrop, CA 95330
About the Job
Customer Service Tech Support Specialist
Job Location: Lathrop, California
Pay Rate: $20-$21/hour
Job Type: Temporary
Schedule: Monday - Friday, 8am-5pm
Description of Position:
Do you have great customer service work experience along with tech support skills? We are looking for a Technical Support Specialist to fill a seasonal position. You will assist with studying technical applications, ensuring proper operations, and supporting users to maximize system capabilities.
Do you have great customer service work experience along with tech support skills? We are looking for a Technical Support Specialist to fill a seasonal position. You will assist with studying technical applications, ensuring proper operations, and supporting users to maximize system capabilities.
- Field incoming help requests from end users via phone, work orders, and help desk.
- Build rapport and gather detailed information on issues from help desk customers.
- Record and track the problem-solving process, documenting actions taken from start to final resolution.
- Use diagnostic tools and utilities to troubleshoot issues.
- Access software updates, drivers, and knowledge bases to resolve problems.
- Learn and support appropriate software and hardware systems.
- Perform hands-on fixes, including software installations and system configuration.
- Test fixes to ensure issues are properly resolved.
- Follow up post-resolution to ensure the solution is universal.
- Perform other duties consistent with the scope of the position.
Description of Company:
You will be supporting a well-established software company that is an industry leader of professional tax software solutions.
Experience Required:
- Broad understanding of computer hardware.
- Proven experience with desktop operating systems.
- Strong problem-solving and process improvement skills.
- Excellent interpersonal communication skills with the ability to present technical information clearly.
- Experience with software maintenance and testing.
- Strong multitasking capabilities.
- Willingness to develop technical support skills.
Similar Positions:
Technical Support Representative
IT Help Desk Technician
Customer Service Representative (Technical)
IT Support Specialist
Technical Customer Support Specialist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:
- Stockton - (209) 307-6115
- American Canyon - (707) 552-7800
- Sonoma - (707) 939-2800
Source : BOLT Staffing
