Customer Service Technical Content Editor - ApTask

About Client:
Client is a company that helps other businesses with technology and consulting services. They offer various services like developing software, managing computer systems, and providing advice on how to improve business processes. Client works with different industries like healthcare, finance, retail, and more. They help these businesses by using technology to make their operations smoother and more efficient. For example, they might create a mobile app for a retail store to make it easier for customers to shop online, or they might help a hospital manage patient records using computer systems.
Overall, Client is like a trusted partner that businesses can rely on to solve their technology-related challenges and make their operations better. They have experts who understand the business needs and use technology to find the right solutions.



Salary Range: $90K-$95K/Annum



Job Description:

• Solid understanding of US English, including grammar and spelling.
• Experienced Information Developer/Technical Writer with more than 2 years of experience
• Hands-on experience with developing customer service documentation
• Familiarity with using style guides, especially the Chicago Manual of Style
• Ability to offer constructive feedback to authors
• Familiarity with the automotive or trucking industry
• Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry
• Experience with service tools and its specifications used for vehicle servicing
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• To work with cross-functional Teams
• Familiar with XML and DITA XML authoring using PTC Arbortext Editor
• Knowledge of Acrobat pro
• Work to improve the content and appearance of customer documentation continuously
• Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed
• Excellent analytical and problem-solving skills
• Development of appropriate documentation to support technical publication manuals
• The candidate must have bachelor’s degree in Technical writing or communication or Engineering
• Ability to communicate effectively across multiple levels of management

Mandate Skills:

• Arbor Text, XML, DITA, Adobe Illustrator, Automotive Domain

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .