Customer Service / Technical Support (Onsite) - InteLogix

InteLogix is looking for a motivated and tech-savvy Customer Service / Technical Support professional to join our team onsite. In this role, you will handle customer inquiries, troubleshoot software issues, assist with software navigation, and ensure customer satisfaction. The ideal candidate has strong communication and problem-solving skills, is proficient in computer technology, and is committed to delivering an outstanding customer experience.

Who We Are
At InteLogix, we are passionate about helping individuals and organizations reach their full potential. As a trusted leader in our industry, we provide innovative solutions and services that make a positive impact. We believe in the power of teamwork, integrity, and a commitment to excellence. Join us at InteLogix and be part of a dynamic organization where your contributions shape a better future.

What You’ll Do
If you're passionate about problem-solving and enjoy interacting with people, this role is for you! As a Customer Service / Technical Support representative, you will:

• Serve as an empathetic and results-driven partner for customers.
• Provide solutions by navigating, influencing, and problem-solving in collaboration with customers.
• Assist with tax software inquiries, troubleshooting issues, and guiding customers through software functionalities.

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Starts at $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors

• Respond to customer inquiries in a professional and timely manner.
• Demonstrate expertise in tax software, assisting customers with installation, navigation, and troubleshooting.
• Possess a solid understanding of computer hardware, software, operating systems, and basic networking principles.
• Analyze and resolve customer challenges, including setup, navigation, and diagnostics.
• Clearly communicate technical information to customers of varying technical backgrounds.
• Use patience, empathy, and active listening to address customer needs.
• Compose professional, grammatically accurate email responses when needed.
• Maintain accurate customer records in the call log database.
• Escalate complex issues to senior support or technical teams when necessary.
• Adhere to call center procedures, scripts, and quality standards.
• Maintain attention to detail in documentation and tracking problem resolutions.
• Effectively manage time, prioritize tasks, and remain productive in a fast-paced environment.
• Deliver outstanding customer service and exceed customer expectations.

What We’re Looking For

• 18 years or older with a High School Diploma or GED.
• Ability to remain focused and engaged on the phone or in person throughout your shift.
• Excellent attendance, ensuring you're there when our customers need you.
• Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone.
• Typing proficiency of 35 WPM with accuracy.

Experience:

• 2 years of call center experience in a customer support role, preferably in a voice-based position.
• Experience with tax software is highly desirable.

All job offers are contingent upon:

• Completion of drug screen
• Completion of background check

Join InteLogix, where we empower individuals and organizations to thrive. Together, we can make a difference!