Customer Service & Ticket Sales - Berkshire East Ski Resort

Job Summary

Sell tickets, activities and retail products providing friendly and helpful services for guests.

Essential Duties and Responsibilities

• Provide expert advice to guests regarding our activities, services and products.
• Know all of the resort's products, prices, hours and availability.
• Know all discounts, special pricing, or other marketing promotions.
• Assist the guest with the selection and purchase of items.
• Sell products & services (ticket, pass, locker, rental, lesson, gift card).
• Check in rafting and zip line guests or guests of other reserved activities.
• Verify accurate completion of waivers and apply wristbands to guests.
• Handle guest complaints in a professional and diplomatic way.
• Direct guests & visitors to the appropriate location or staff when required.
• Provide other information and assistance to guests when needed.
• Monitor retail: restock & maintain inventory levels, keep space neat and clean.
• Assist with special events or promotions at the resort.
• Act as liaison at base lodge for emergencies or bad weather situations.
• Process cash, credit & gift card transactions accurately & efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Complete sales reports and accounting forms for back office.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.
• Specialist knowledge of products used for ski, raft, bike & other activities.
• Computer savvy, able to quickly learn sales and reservation programs.
• Excellent interpersonal skills, friendly and helpful disposition.
• Outstanding communication skills in person and on the phone.
• Neat and professional appearance.
• Portray a positive company image.
• Able to identify and perform other tasks during non-busy times.
• Able to count cash and perform simple mathematical functions.
• Communicate clearly using 2 way radios.

Core Competencies

• Communication: Communicate ideas effectively and actively listen.
• Respond constructively to other's ideas & work effectively under stress.
• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

• Must be able to lift up to 30 lbs.
• Must be able to stand, sit, and work at keyboard for long periods of time.

Requirements

Shift Requirements:

• Must be flexible, frequent weekend and holiday shifts.
• Prefer applicants with sales and cashiering experience but will train the right candidate.

Age Requirements:

• Applicants must be at least age 18.
• Youth applicants must have prior sales and cashiering experience.