Customer Services Professional at Rose International
Cromwell, CT 06416
About the Job
***Hybrid opportunity to work 3 days in office and 2 days from home. Ideal candidate should have experience with SAP, customer service call handling and dispatching. Familiarity with HVAC system is preferred. ***
Qualifications include:
•Technical school or Associates degree (2 year) preferred, although a combination of education High School and experience will also be considered.
•1-3 years’ experience in customer service call handling, dispatching preferred.
•Good organizational, interpersonal and verbal and written communication skills
•Familiarity or experience with control, HVAC systems preferred.
•SAP experience highly preferred.
Responsibilities:
•Provides support, information, prioritization and coordination of assignments for field service personal.
•Serves as the main point of contact for all service customers to ensure expectations are being met.
•Handles decisions regarding the scheduling and movement of manpower and material.
•Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.
•Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized.
•Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO''s and/or RMTR''s as assigned.
•Responsible to preparing documentation to invoice service orders.
•Accounting for all time and material used.
•Maintains timely set up and completeness of related job folders as assigned.
•Utilizes, maintains and updates all employee, service call and customer information in SAP.
•Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc.
•May be responsible ordering parts including processing orders.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
