Customer Services Specialist - City of Grand Rapids
Grand Rapids, MI
About the Job
Nature of Work
[Apply](https://www.governmentjobs.com/careers/grandrapids/jobs/4665984/customer-services-specialist?sort=PostingDate%7CDescending&pagetype=jobOpportunitiesJobs){target="_blank" rel="noopener"}
The purpose of this job is to serve the public in an efficient and timely manner with knowledge of the services provided by the Department in the commercial/residential permit processes, water services, planning, code compliance departments. Assists internal & external customers with various departmental questions, processes and issuances of permits and other services.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Performs clerical support taking calls and answering emails from customers, contractors service workers, Business office, 311, Development center, Engineering or other City departments
Processes and issues permits
Maintains service and billing procedures, processes billings and collects various fees and payments
Prepares, proofs and publishes necessary correspondences and documents
Provides information, answers customer questions and handles complaints
Manages workflow from one data program to another; reviews reports for accuracy and completeness
Reviews after-hours service requests and work orders
Keeps customers informed of scheduled or completed work
Provides oversight of contractor invoicing
Performs collection actions and contacts customers for payment
Performs related work as required
Minimum Training and Experience
Required Education and Experience
High school diploma (or GED equivalent) supplemented by courses in data processing and general business practices.
--AND--
At least one (1) to three (3) years of progressively responsible experience in clerical and customer service work.
--OR--
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Required Licenses or Certifications
None
Other Necessary Qualifications
Knowledge of:
Principles and practices of basic bookkeeping
Modern office procedures, methods and computer equipment
CityWorks and Cayenta programs
Various data programs, fees and services
Work orders
Skill in:
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Customer service
Data Entry and data accuracy
Multi-tasking
Independent decision making
Organization
Ability to:
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Review a considerable volume of detailed work
Make work decisions according to rules, regulations and departmental policies and procedures
Prepare and maintain clerical records and to prepare reports from such records
[Apply](https://www.governmentjobs.com/careers/grandrapids/jobs/4665984/customer-services-specialist?sort=PostingDate%7CDescending&pagetype=jobOpportunitiesJobs){target="_blank" rel="noopener"}
The purpose of this job is to serve the public in an efficient and timely manner with knowledge of the services provided by the Department in the commercial/residential permit processes, water services, planning, code compliance departments. Assists internal & external customers with various departmental questions, processes and issuances of permits and other services.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Performs clerical support taking calls and answering emails from customers, contractors service workers, Business office, 311, Development center, Engineering or other City departments
Processes and issues permits
Maintains service and billing procedures, processes billings and collects various fees and payments
Prepares, proofs and publishes necessary correspondences and documents
Provides information, answers customer questions and handles complaints
Manages workflow from one data program to another; reviews reports for accuracy and completeness
Reviews after-hours service requests and work orders
Keeps customers informed of scheduled or completed work
Provides oversight of contractor invoicing
Performs collection actions and contacts customers for payment
Performs related work as required
Minimum Training and Experience
Required Education and Experience
High school diploma (or GED equivalent) supplemented by courses in data processing and general business practices.
--AND--
At least one (1) to three (3) years of progressively responsible experience in clerical and customer service work.
--OR--
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Required Licenses or Certifications
None
Other Necessary Qualifications
Knowledge of:
Principles and practices of basic bookkeeping
Modern office procedures, methods and computer equipment
CityWorks and Cayenta programs
Various data programs, fees and services
Work orders
Skill in:
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Customer service
Data Entry and data accuracy
Multi-tasking
Independent decision making
Organization
Ability to:
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Review a considerable volume of detailed work
Make work decisions according to rules, regulations and departmental policies and procedures
Prepare and maintain clerical records and to prepare reports from such records
Source : City of Grand Rapids