Customer Services Support Operator at Hired by Matrix

Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is the group for you!  

Working with some of the US’ premier Fortune 500 companies, we excel at connecting candidates with positive cultures, dynamic teams, and robust benefits like 401k matching and paid time off. We even go the extra mile with our very own Consultant Appreciation Program (CAP) to help them in their future job searches.  

Hired by Matrix has provided talent solutions to enhance organizations’ team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare. 

• Communication with and support of our external and internal customers
• Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes.
• Ongoing customer support and communication including, but not limited to, phone, computer, and web-based applications support.
• Communicate new features and benefits to both internal and external customers.
• Responds to complex inquiries and requests regarding the company's products and services.
• Documents processes and procedures as required; this may include both internal and external documentation.
• Completes investigations and resolves complex problems, documenting in appropriate systems. This may include working with Sales, Operations, Accounting, IT, and other team members and management to resolve.
• Efficiently utilizes various software and databases to document customer contacts and requests, gather input, and maintain customer information. Tools include, but are not limited to, PRS, CRM, Excel, PowerPoint, and Word.

Who We Are 
Hired by Matrix, Inc. is a full-service staffing firm specializing in the IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing industries. Since 1986, we have enriched our candidates' and clients' lives with exciting job opportunities and outstanding staffing services. Our rich history and dedication to quality distinguish us from other staffing agencies, and they have fueled our success for over 30 years. In addition, we are a proud certified Woman-Owned Business Enterprise (WBE).   

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year.  

Hired by Matrix is also an Equal Opportunity Employer and proudly WBENC and WOSB Certified.  

We want to match you with the right job, so let's work together to find your #MatrixMatch!  

Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/  

Hired by Matrix Career Center: https://www.hiredbymatrix.com/find-work/open-positions/