Customer Solution Manager at Altec Industries, Inc.

Your Organization

Altec is an industry leader, providing equipment to electric utility, telecommunications, tree care, construction, and light and signs markets. We help customers dig deeper and reach higher! Altec’s auction subsidiary, JJ Kane, extends the lifecycle of critical equipment that allows new markets—small businesses and local individuals—to continue using products. This is great for the environment and for communities. Altec’s JJ Kane Auction associates are the best in the business.

As JJ Kane Auctions continues a nationwide growth strategy continues; we are opening a position for a Customer Solution Manager (Auction Manager). The ideal candidate will provide meaningful impact to the business by helping us remain in compliance with applicable laws, regulations, and industry standards. Position will be in one of the following cities: St Joe or Kansas City, MO. However, we will consider other locations in our central region.

 This position will allow you to combine your people skills with your ability to help identify and help minimize liabilities.

• If you are seeking a culture of innovation and inclusivity,

• Where your strong administrative, interpersonal, organization and communication skills can shine,

• And if you are ready to join a nationwide team with dozens of auction lots across the country,

• Where continued growth can result in a long-term career position, 

Then we would love to speak with you!

JJ Kane auctions all types of used equipment including bucket trucks, digger derricks, construction equipment, backhoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars, and more! Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Major Responsibilities:

Supervises the daily activities of our Customer Solution Team (Customer Service and Auction Sales Coordinator Team) - to ensure that volume, cost, and quality standards are achieved.

• Prepare and update communication and training for compliance requirements.

• Assess potential risks and develop mitigation strategies.

• Ensure the business remains in compliance with applicable laws, regulations and industry standards.

• Recommends or manages the staffing process, such as scheduling and hiring to ensure levels are sufficient; holds associates accountable for work quality, performance and manage through developing and communicating excellent standards of service.

• Monitor and recommend staffing levels to manager, interview and assess candidates.

• Receive, answer, distribute and organize customer inquiries.

• Create and Manage teams Objective and Key Results (OKR’s) 

• Assist and makes recommendations concerning Associate Career development.

• Address and resolve complaints to ensure customer satisfaction.

• Directs the compliance of staff with administrative policies and procedures.

• Establishes and maintains positive customer relationships.

• Leads team in the promotion of all aspects of JJ Kane with new and existing customers and proactively develops JJ Kane opportunities.

• Supports and establishes effective workflow processes and systems to ensure continued improvement, growth and customer satisfaction within the organization; Manages other processes within their group.

• Effectively represents Team Altec; Communicates any customer needs/requests outside JJ Kane’s scope to the appropriate Altec entity.

• Travel Required up to 15% - 35%

• All other duties as assigned.

Education, Experience and Skills Required:

• Bachelor’s Degree required. 

• Minimum five years related experience.

• Ability to manage direct reports in multi-state areas.

• Process development and optimization experience preferred. 

• Current valid driver’s license

• PC skills using spreadsheets, word processing and other office management applications required.

• Mechanical aptitude, product or industry knowledge required. 

• Excellent written and verbal communication skills

• Must be able to work with team members and work with minimal supervision.

ALTEC VALUES

• Customer first • Enjoyment of work • Family • Financial stability • Integrity

 • People are our greatest strength • Quality • Spiritual development • Teamwork

Altec also offers a comprehensive benefits package that includes:

          • Medical, Dental and Prescription Drug Program

          • Retirement 401(k) Program

          • Vacation and Holidays

          • Flexible Spending Accounts

          • Tuition Assistance Program

          • Employee Assistance and Mental Health/Substance Abuse Program

          • Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.