Customer Success Agent - EandM

AVEVA Select California is growing! Join our Sales Support Team!

Who is AVEVA Select California and Why You Want to Work Here?

We are the leading distributor of industrial software products in California. What is industrial software? The software that monitors & controls everything in a plant doing anything from packaging food to making cars. Beyond the plant we supply companies with the software they need to design their systems and to keep them running. AVEVA is the publisher of the software we sell. We are AVEVA’s only 'Select Partner' in California.

We have:

• Three locations across California
• Continued to grow sales and market share
• Been a stable employer since 1955

A Day in the Life of a Customer Success Agent:

You will work as part of a strong sales and support team. You will be key to our overall success as a customer relationship builder and customer expectations manager. This is not a sales role. Customer success management begins once the customer has committed to our solution.

You will:

• Manage all post-sales activity for only our largest and most important customers through strong relationship-building.
• Help customers understand their integration needs and how to get the most out of our software in conjunction with their existing systems.
• Develop a trusted advisor relationship with customers to ensure their goals are reasonable, achievable and help them define how they will measure success.
• Handle escalation of issues and work across teams to resolve problems.
• Work closely with the rest of the sales team and the customer to develop a roadmap for future projects with the goal of delivering increased return on the customer’s investment and customer retention.
• Consistently check that your customers are meeting their success and adoption goals.
• Serve as the 'Voice of the Customer' and provide internal feedback on how we can better serve them.
• Maintain a solid understanding of our product offering and be able to speak with customers about the most relevant features/functionality for their specific requirements.
• Learn our approach to customer engagement and suggest enhancements.
• Work with the software publisher to:
  • Improve the tracking and success of all customers.
  • Supply our customer’s feedback to the development team on potential software enhancements.

What Qualifications are Required?

• Minimum of two years related experience

• Excellent project management and organizational skills
• Demonstrated ability to work with high value customers.
• Flexibility and willingness to work with changing priorities.
• Be able to prioritize tasks and initiatives.
• Willing to develop fresh ideas
• Eager to take the initiative to get things done.
• Attention to detail is a must!
• Bachelor’s degree preferred or similar working experience. Remember, this is a customer relationship building and management role. Sales experience is not needed or necessary.

Physical Requirements

• Must be able to remain in a stationary (sitting) position for extended periods of time.
• Must be able to type and perform other computer-related work for extended periods of time.

Compensation

• Salary: 65-80k base with a bonus structure between 10k-20k. Total compensation of 75k-100k.
• Generous benefits package that includes:
• Medical
• Dental
• Vision
• 20 Days PTO
• 401K Matching Retirement
• Life Insurance
• Long-Term Disability (LTD) and Short-Term Disability (STD) Supplemental after one year

AVEVA Select California is an Equal Opportunity and E-Verify Employer