Customer Success Director at Jobot
New York, NY 10036
About the Job
HYBRID NYC - Director of Customer Success
This Jobot Job is hosted by: Joyce Courter
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $150,000 - $250,000 per year
A bit about us:
We work with some of the largest enterprise clients in the world - and due to continued company growth domestically and globally, we have an immediate need for a Director of Customer Success who will oversee our team of CSMs. This is a FTE direct hire role, hybrid out of our NYC office. Ideal candidates will come from a heavily technical background (with knowledge or work for or/ with CSPs), not just a client support role, managing a team of Sr. CSMs for enterprise-level customers.
Why join us?
* Four weeks PTO
* Comprehensive benefits plan including match on 401k
* Office supply/equipment reimbursement
* Excellent opportunity for career advancement within the organization
Job Details
What will you be doing?
* Developing and implementing a scalable customer success strategy that drives customer satisfaction, retention, and growth
* Building and maintaining strong, long-lasting customer relationships, becoming a trusted advisor and advocate for our clients
* Monitoring customer health metrics, identifying risk signals and coordinating with the team to proactively address issues
* Collaborating with sales, marketing, product, and support teams to ensure our customers' needs are met and expectations exceeded
* Providing insights to the leadership team on customer feedback and market trends to inform strategic decision-making and product development
* Driving a customer-focused culture across the organization, instilling a deep understanding of the customer journey and the importance of customer success
* Managing and resolving complex customer issues, ensuring a swift and satisfactory resolution
Is your background a match?
* 10+ years in Customer Success with 5+ years in a leadership role over, preferably at a technology (SaaS, CSP, consulting, managed services) company with enterprise-level customers
* Proven track record of managing and scaling customer success teams (Sr. CSMs), with a strong focus on customer retention and growth
* Advanced technical knowledge of how technology solutions/platforms operate
* Exceptional interpersonal, communication, and relationship-building skills, with the ability to work effectively with clients at all levels of an organization
* Able to set high expectations and drive operational activities to meet targets
* Strong analytical skills, with the ability to interpret customer data and insights to drive strategy and decision-making
* Deep understanding of customer success principles and best practices, with the ability to apply these in a fast-paced, dynamic environment
* Demonstrated ability to lead and inspire teams, fostering a culture of collaboration, accountability, and high performance
* Strong problem-solving skills, with a proactive approach to identifying and resolving customer issues
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Joyce Courter
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $150,000 - $250,000 per year
A bit about us:
We work with some of the largest enterprise clients in the world - and due to continued company growth domestically and globally, we have an immediate need for a Director of Customer Success who will oversee our team of CSMs. This is a FTE direct hire role, hybrid out of our NYC office. Ideal candidates will come from a heavily technical background (with knowledge or work for or/ with CSPs), not just a client support role, managing a team of Sr. CSMs for enterprise-level customers.
Why join us?
* Four weeks PTO
* Comprehensive benefits plan including match on 401k
* Office supply/equipment reimbursement
* Excellent opportunity for career advancement within the organization
Job Details
What will you be doing?
* Developing and implementing a scalable customer success strategy that drives customer satisfaction, retention, and growth
* Building and maintaining strong, long-lasting customer relationships, becoming a trusted advisor and advocate for our clients
* Monitoring customer health metrics, identifying risk signals and coordinating with the team to proactively address issues
* Collaborating with sales, marketing, product, and support teams to ensure our customers' needs are met and expectations exceeded
* Providing insights to the leadership team on customer feedback and market trends to inform strategic decision-making and product development
* Driving a customer-focused culture across the organization, instilling a deep understanding of the customer journey and the importance of customer success
* Managing and resolving complex customer issues, ensuring a swift and satisfactory resolution
Is your background a match?
* 10+ years in Customer Success with 5+ years in a leadership role over, preferably at a technology (SaaS, CSP, consulting, managed services) company with enterprise-level customers
* Proven track record of managing and scaling customer success teams (Sr. CSMs), with a strong focus on customer retention and growth
* Advanced technical knowledge of how technology solutions/platforms operate
* Exceptional interpersonal, communication, and relationship-building skills, with the ability to work effectively with clients at all levels of an organization
* Able to set high expectations and drive operational activities to meet targets
* Strong analytical skills, with the ability to interpret customer data and insights to drive strategy and decision-making
* Deep understanding of customer success principles and best practices, with the ability to apply these in a fast-paced, dynamic environment
* Demonstrated ability to lead and inspire teams, fostering a culture of collaboration, accountability, and high performance
* Strong problem-solving skills, with a proactive approach to identifying and resolving customer issues
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
150,000 - 250,000 /year
