Customer Success Engineer - Tangerine Search Inc

Our client, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. They help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With over 10 years of proven market traction and revenue-driven growth, our client has recently secured a round of VC funding from leading Silicon Valley investors to accelerate their business into the next stages of growth.

What You’ll Do:

As a pivotal member of the Customer Success team, you will be at the forefront of driving growth within the customer base. You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.

You will be responsible for building value, establishing deep relationships, and driving renewals and expansions within the global customer base of electronic component suppliers.

What You'll Be Doing:

• Onboarding and Adoption: You will guide new customers through the onboarding process, ensuring a smooth transition onto the platform. You will provide training and support to help clients maximize the value of the tools and features.

• Relationship Management: You will develop and nurture strong, long-lasting relationships with key stakeholders within the customer base. You will serve as a trusted advisor, understanding their unique needs and goals, and proactively offering solutions and guidance to drive success.

• Customer Advocacy: You will act as the voice of the customer within our client’s organization, advocating for their needs and priorities. You will gather feedback, insights, and feature requests, and collaborate with product and development teams to continuously improve the platform.

• Renewals and Expansion: You will work closely with sales and account management teams to identify opportunities for upselling and cross-selling. You will ensure high renewal rates by demonstrating ongoing value and ROI to the customers.

• Technical Support: You will serve as a technical resource for customers, troubleshooting issues, providing solutions, and escalating complex issues as needed. You will collaborate with the engineering and support teams to resolve customer challenges effectively.

Job Requirements:

• 3+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry.
• Technical Aptitude: You will have the ability to quickly understand and articulate complex technical concepts related to the platform. Previous experience in electrical engineering or related fields is a plus.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Customer-Centric Mindset: A passion for delighting customers and driving their success. You will be proactive, empathetic, and dedicated to delivering exceptional customer experiences.
• Analytical Skills: Comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.
• Collaborative Spirit: Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals and objectives.

This is a hybrid position that will require in-person work three days a week in the Silicon Valley office.

Perks and Benefits:

Our client believes in fostering an environment where your career thrives and your well-being is prioritized. Join them and enjoy the following perks and benefits:

• A role at the helm of growth, with vast opportunities for impact and innovation.
• Competitive compensation packages.
• Comprehensive Medical, Dental, and Vision coverage, including dependent coverage.
• 401k plan.
• Innovative Work Environment: Our client values innovation and encourages creative thinking.
• Work-Life Balance: Flexible paid time off.

The expected salary range for this role is $120K-$170K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through the interview process.

From Tangerine Search:
Tangerine Search is an equal opportunity agency that values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.