Customer Success Engineer US - Blink Ops

Blink is a security automation copilot that generates automated workflows to handle repetitive tasks or enforce security policies – simply by typing a prompt.

Join our fast growing team, and help put the power of automation in the hands of every security professional.

About this Role

Customer Success Engineers at Blinkops serve as the trusted technical advisors for our customers being a critical intersection of technical expertise and a focus on customer value. They create value, offer advice, and grow accounts. A Customer Success Engineer must lead technical discussions with Dev Ops , SRE and Sec Ops. The goal is to help our customers to become successful and enthusiastic champions.

The main responsibility of a success engineer is to provide answers, share standard methodologies, onboard and solve technical issues that our customers are facing. Success Engineers also spend time improving documentation, building scalable resources and finding ways to more effectively and when possible proactively resolve customer questions. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.

If you are passionate about customer success, have a strong technical background in security, and thrive in a fast-paced startup environment, we’d love to hear from you

The impact you will have

• Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.
• Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.
• Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.
• Conduct growth initiatives and Quarterly Business Reviews (QBRs) with customers, presenting value to executives and buyers.
• Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.
• Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs.
• Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions.
• Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts.
• Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered.
• Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing.
• Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals.

Requirements:

• 2+ years of proven experience in SecOps and/or a minimum of 3 years of experience in customer-facing roles (Customer Success, Technical Account Manager, Professional Services, Consulting, or related disciplines).
• Background in security concepts and familiarity with security solutions and methodologies.
• Experience implementing processes for CS teams, improving internal workflows, and building methodologies.
• Ability to manage customers on both business and technical levels.
• Experience with growth initiatives, land-and-expand strategies, and health evaluations of customer accounts.
• Ability to effectively communicate technical concepts and identify patterns in customer experiences.
• Strong commitment to learning the intricacies of a complex technical product.
• Accountability and responsibility for customer success, representing customer needs internally.
• Experience working in a high-paced startup environment is a plus.

Preferred Knowledge in the Following Areas:

• Cloud Services:
• AWS, GCP, Azure
• Programming Languages and Scripting: JavaScript, Python, Bash, PowerShell
• Networking: TCP, UDP, REST API, SSL/TLS
• Containers: Docker, Kubernetes