Customer Success Manager - FL - On Site - Vensure Employer Services
Miami, FL
About the Job
Position Summary
As a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication and interpersonal skills will help you succeed as a Customer Account Manager.
Essential Duties and Responsibilities
As a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication and interpersonal skills will help you succeed as a Customer Account Manager.
Essential Duties and Responsibilities
- Understand and align with customer goals and challenges.
- Enhance customer Gross Merchandise Volume (GMV) and ensure they channel all purchases.
- Foster robust relationships across diverse organizational levels.
- Spearhead success planning and Executive Business Reviews.
- Educate users on maximizing offerings.
- Analyze customer expenditure, savings, and platform engagement.
- Monitor product adoption metrics, anticipating challenges and opportunities.
- Actively gather and relay customer feedback to internal teams.
- Collaborate cross-functionally to enhance the customer journey.
- Innovate and implement process improvements for team efficiency and service quality
- Demonstrated capability in nurturing customer relationships and managing service lifecycles.
- Proven experience in guiding customers to maximize product utility.
- Aptitude for data analysis and deriving actionable insights.
- Leadership traits showcasing assertiveness, problem-solving, and a growth mindset.
- Exceptional communication skills.
- Experience in engaging with senior executives.
- Ability to thrive in a dynamic environment.
- Background in hotel operations, preferably in Food & Beverage.
- Spanish proficiency. Preferred.
- Previous stint in a start-up atmosphere. Preferred.
- Familiarity with Zendesk and Customer Success platforms.
Education & Experience
- Bachelor's Degree or equivalent experience.
- 3 - 4 years in a Customer Success or Customer Onboarding role
Source : Vensure Employer Services
