Customer Success Manager - SEARCH Group Partners
San Francisco, CA 94133
About the Job
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients. Position can be located in San Francisco or Denver office. 100% in office position.
This position will interact with customers at every stage from onboarding to renewal, providing proactive account management and consultative support, as well as engaging in data research and analysis and thought leadership.
Here are a few things you'll likely find yourself doing in this role...
Here's what you need to have...
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.
This position will interact with customers at every stage from onboarding to renewal, providing proactive account management and consultative support, as well as engaging in data research and analysis and thought leadership.
Here are a few things you'll likely find yourself doing in this role...
- Own end-to-end customer experience including onboarding, product adoption and usage, implementation of best practices, renewal and growth
- Proactively manage a book of diverse nonprofit customer accounts, driving towards key renewal outcomes and metrics, multi-threading and product utilization goals
- Serve as the customers' conduit, following internal processes for communicating and escalating technical and other customer issues across teams to ensure timely resolution and continued delivery of high-quality product to the customer via stellar experience
- Become a product expert, utilizing your knowledge to become a trusted customer advisor
- Take ownership of departmental projects and initiatives that align with your experience and expertise (eg. contribute to the customer newsletter, enhance our internal reporting dashboards, oversee the creation of additional customer support materials)
Here's what you need to have...
- 3+ years of experience in analytical, customer-facing roles (e.g., customer success, nonprofit development research, consulting, project management, etc.)
- Startup experience, especially in a B2B SaaS or data company
- Moderate Excel experience (formulas, filtering, vlookups)
- Significant experience delivering presentations, leading customer calls, and fielding customer questions
- Understanding of consumer financial data, signals of wealth, or nonprofit fundraising
- Familiarity with CRMs (Salesforce, etc.) and other relational databases
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.
Source : SEARCH Group Partners