Customer Success - REDX

Would you like to join a rapidly growing company where there is great potential for career growth? Are you looking for a full-time job that will let you get your foot in the door with a tech company... with some schedule flexibility?

Are you super smart at using computers and have knowledge/experience with marketing, sales, and/or real estate... or are willing to dig in to quickly become amazing?

If this sounds like the right opportunity for you to leverage your exceptional customer service skills, keep reading!

We are looking to hire a full-time Client Support Specialist to join our customer support team.

Your job will be to support and consult our customers as they use our software. Your primary mission will be to help them get up and going as fast & easily as possible... get them motivated to engage with our system every day... and help them to the point where they see the value of using our software! We call this the Ah-Ha moment... where they realize the results of their consistent daily actions!

WHAT IS REDX ALL ABOUT?

Plain and simple... we help Real Estate Agents find customers. Our platform is designed to enable agents to pick a target, identify potential leads in their area, engage them via our powerful dialer, target them with social ads, and achieve their end goal of finding listings & buyers.

At the end of the day... we are completely focused on helping our customers find success on their business journey... and that starts by helping our own team become successful with their jobs!

We are all about growing our team from within... and support is an amazing place to start your journey with us!

A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST

This job is a bit different than most software support jobs.

While you will still be answering chats & emails from our clients when they need help... your focus will be to find ways to answer their questions before they even ask.

Your job starts off when someone first signs up for our system. We set up their new user account and send them a series of emails... but it's your job to proactively get the new user engaged. This includes everything from training to follow-up.

Your job is to keep customers progressing on fully adopting our system, and most importantly... ensure that we are maximizing their results to drive their success as a real estate agent.

This might include emails, texts, chats, or even a quick phone call to check in to answer questions or to invite them to a group training webinar.

We have an amazing group of support reps, who will be your peers sharing knowledge and best practices with you... and you'll have an amazing manager who will train, teach, and mentor you to success.

Over time you will quickly become an expert at helping people get up and running on our software.

WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT REP?

Amazing computer skills... specifically using web-based software.

Exceptional customer service skills.

Excellent communication skills, both written and verbal.

Are you a quick learner?

Do you go above and beyond?

Are you flexible?

Are you a team player who can manage your work independently?

If you feel confident that you are a good fit for this job... please apply!

WHAT WILL I LEARN ON THIS JOB?

We hire for potential... not a resume. That means that you'll be doing a whole lot of on-the-job training & learning. We expect you to become an expert in our software, how real estate agents prospect, social marketing & follow-up, and much much more.

You will spend a lot of your time in our support tools such as Intercom... but don't worry... we've got training to get you to be a power support user in no time at all.

If all of this learning & growth is scary... that's normal... but you need to be eager & able to soak it all up like a sponge for you to be successful at this job & with our company!

WHAT WILL MY WORK SCHEDULE BE LIKE?

This full-time customer service position requires availability during business hours and ability to work on-site in our Orem office. The schedule will typically be Monday thru Friday between 7-6 pm because that's when our clients use our software.

READY TO JOIN OUR CUSTOMER SERVICE TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this full-time customer service job, please fill out our initial 3-minute, mobile-friendly application.

We look forward to meeting you!