Customer Success Specialist - Divert

About Divert, Inc.

Divert, Inc. is an impact technology company on a mission to Protect the Value of Food™. Founded in 2007, the company creates advanced technologies and sustainable infrastructure to eliminate wasted food, driving social and environmental impact. Divert provides an end-to-end solution that leverages data to prevent waste, facilitates edible food recovery to serve communities in need, and converts wasted food into renewable energy. The company works with over 6,600 customer locations across the U.S. to reduce wasted food and positively impact people and the environment. Its customer base spans across industries and includes five Fortune 100 companies. For more information on Divert, Inc., please visit www.divertinc.com.

Customer Support Specialist

Divert has built a culture of innovation, empathy, and problem solving for our customers. For the continued success and growth of Divert, It is critical that our Customer Success Team become the comprehensive owner of the customer journey and translate the customer voice back to the company.

As a Customer Success Specialist at Divert, you are the strategic and supportive partner for your customers at every stage in their buying and adoption process.

Each customer is at a different point in their journey, and as a Customer Success Specialist you are responsible for implementing a roadmap to success for each of your customers. You build trust through problem solving, advocacy, and your expertise in both their business operations and goals, as well as Divert’s solutions and solution roadmap. You identify new opportunities to expand Divert’s value proposition and meet our mission to Protect the Value of Food.

What You'll Do:

• Communicate Divert’s mission & vision effectively to all customer stakeholders
• Provide excellent–proactive–customer service and travel 35% of the year
• Support each CSM with customer specific priorities, initiatives and improvements to deliver a best-in-class experience for all our customers
• Monitor customer specific KPIs and health, and own action plans to solve for issues for our customers
• Understand our customer’s current strategic plans and goals, and how they report on, and measure those efforts
• Support new division or regional onboarding, as well as new product or service launches
• Advise customers on how to use our solutions according to our defined best practices
• Enable customers to realize the value of our solutions through reporting and regular business reviews
• Advocate for customers internally within Divert, be their Voice
• Stay current on Divert’s products & services

What we’re looking for:

• Three or more years experience in Sales/Customer Success/Account Management/Program Management or other related business function
• Skilled at relationship building, with a passion for connecting with customers and driving value
• Ability and willingness to travel 35%, as needed
• Confident communicator with strong written and verbal communication skills
• Excellent ability to synthesize and analyze data, feedback and information to strategically prioritize actions and deliver outcomes
• Strong organizational skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments

What's In It For You?

• Compensation Range: $65,000 - $75,000 annually
• Health, Vision and Dental Benefits (effective the first of the month following your date of hire!)
• Life Insurance
• 401K with Safe Harbor company match
• Paid Time Off
• Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization

Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.