Customer Success Specialist - Rush Enterprises

The RushCare Customer Success Specialist is responsible for scheduling, expediting, and managing fleets repairs/maintenance for vehicles subscribed to RushCare. This specialist will be an advocate through the repair process in and outside the Rush network. The Customer Success Specialist must take care in acting as an agent for the managed fleet, focusing on building strong, long-term relationships with customers, ensuring their success and satisfaction with our products and services. This role involves driving sales growth through proactive customer engagement, providing tailored solutions, and acting as a liaison between the customer and the dealership.

Rush Enterprises, Inc. opens the door to the world of opportunity.  We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird.  We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. 

Responsibilities:

• Receive notification from customers regarding repairs needed for a vehicle.

• Provide direction for recommended repairs to the managed fleet and the repair facility.

• Communicate with vendors and source parts when repair facilities are not able to locate parts.

• Review, approve, and negotiate repair estimates including invoices for vehicles with repair status.

• Develop and maintain strong relationships with all customers to enhance satisfaction and loyalty.

• Invoice sublet repairs and fees associated with the managed fleets.

• Inform customers of upcoming maintenance and classification opportunities with a strategy to ensure the fleet remains functional.

• Maintain document of repairs and classification regarding servicing the fleet.

• Track preventive maintenance needs and arrange necessary maintenance to maintain peak efficiency of the fleet.

Basic Qualifications and Attributes:

• Bachelor’s degree in business, sales, marketing, or related field preferred.

• Minimum of 5 years of experience in sales, customer success, or account management, preferably in the automotive or industrial equipment industry.

• Team leadership experience preferred.

• Experience with Class 4 to Class 8 trucks is highly desirable.

• Consideration given to relevant experience and related certification.

• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Key Skills & Attributes:

• Ability to make decisions based upon customer uptime as their main priority.
• Ability to critically think, change plans quickly, and find acceptable repair solutions for the serviced fleet.
• Ability to make a decision on the best repair facility based upon work needed.
• Ability to prioritize tasks and manage time to meet deadlines.
• Ability to write clear, concise, and professional emails, reports, and other documents.
• Proficient in using office software such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and other relevant applications.
• Ability to maintain accurate and organized records, files, and documentation.
• Ability to handle sensitive and confidential information with integrity and discretion.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

RUSHINDGEN