Customer Success Specialist - Sunsational Swim School

About Us: Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by providing experienced instructors to travel to our clients' pools. Over the last 10 years, our online service has matched thousands of clients and instructors across the country

Life at Sunsational Headquarters:

Customer Success Representative:

• As a Customer Success team member, you are passionate about helping our clients while excelling in a collaborative work environment. You'll be on the phone a lot, talking with our clients and doing order entry, live-chat and emails
• A key part of the job is strengthening relationships with clients. By helping clients receive the best experience possible, our students learn vital water safety skills

Your responsibilities:

• Process customer orders and requests either by telephone or electronically
• Make swim lesson package recommendations
• Explain and promote the importance of water safety to clients
• Convert sales leads into clients
• Manage customer accounts 
• Collaborate with the HR department to review and respond to instructor requests
• Respond to customers and contractors with accuracy, efficiency, and quality
• Retain clients with exceptional satisfaction
• Work proficiently in a fast-paced environment and under pressure
• Work efficiently with all of the departments to address and solve problems
• Expertly predict, avert issues, & come up with a creative solution in a timely manner
• Keep current with changes, issues, and concerns
• Prioritize and handle multiple clients and/or contractor accounts simultaneously through organizational skills

Our Expectations: 

• Stellar communication skills - verbal and written
• Strive to achieve individual and team goals
• Active listening skills
• Rock-solid attention to detail and accuracy
• A positive mentality and friendly team attitude
• Passionate about helping people
• Dependable and reliable
• Analytical thinker who focuses on results
• Able to learn new software programs quickly/tech-savvy
• Honest and ethical with good judgment
• College degree preferred   

Grow our culture and grow with us!

• We believe in the power of saving lives through water safety
• You have the unique opportunity to learn and make an immediate impact in a growing company
• We love people who are hungry and eager to learn in the education and online business world
• We check our egos at the door and keep an open mind to the exchange of feedback to enrich ourselves through constructive criticism and hard work
• A casual, collaborative, positive, and fast-paced team environment
• Motivating Monday meetings with incentives 
• A modern office in Bay Park with beach views 

Position Info:

• Only temporary, full-time (40 hours per week) positions are available. This is a seasonal, contract position starting quickly and continuing through August 2023.
• Requires flexible schedule, including some weekends
• Pay: $16-$19 / hour