Customer Success Specialist - Misumi USA

The Customer Success Specialist will help craft our customer-success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences for the Industrial Digital (ID) Manufacturing’s meviy offerings.  

The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To be successful, the ideal candidate will have industrial experience and a track record of developing customer relationships. 

• Establish relationships with assigned clients as a trusted and strategic advisor to help ensure the continued value of meviy products and services. 
• Clarify customer issues from an engineering standpoint and provide solutions through the meviy system.      
• Develop and maintain customer-success strategies and best practices, as well as customer-support content. 
• Collaborate with other departments to meet and exceed customer expectations. 
• Maintain existing customer-success metrics and data as directed. 
• Provides reports to management as required. 
• Travel as needed up to 60% of the time. 
• Other duties and responsibilities as assigned.

Requirements:

• Bachelor’s degree in engineering, manufacturing, materials or related field.
• Prior experience in a customer success-oriented role.  
• Experience in machine builder businesses using CNC and Bending processes. 
• Experience in the manufacturing/ distribution industry related to equipment, product design, and sourcing.  Basic understanding of mechanical components and engineering & procurement processes in component design. 
• Proficient in Microsoft Windows, Microsoft Office365, Tableau, VBA, SQL
• Experience using CRM(s) like Salesforce to track and report activities.
• Applying basic problem-solving methods to define and resolve problems. Determining a course of action based on guidelines. 
• Strong skills in verbal and written communications, strategic planning, and project management. 

WHAT WE CAN OFFER YOU:

We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!

MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Happiest Employees and Best Company Perks and Benefits in 2024 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMIâ€) complies with the California Consumer Privacy Act (“CCPAâ€), California Privacy Rights Act (“CPRAâ€), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.

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