Customer Supply Chain Analyst Kroger/Chewy/Amazon - Post Consumer Brands

Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company’s portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Rachael Ray® Nutrish®, Kibbles ‘n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn for the latest news.

Post Consumer Brands recently acquired several iconic pet food brands, venturing into a new market while remaining true to our purpose to provide delicious and accessible food that our consumers love. We’re always searching the center store for the next exciting product to add to our portfolio, and right now, we’re growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. That’s where you come in. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets.

Post Consumer Brands corporate headquarters in Lakeville, Minn. is about 20 miles south of Minneapolis and St. Paul, Lakeville has all the benefits of smaller town living with access to everything a large metropolitan area has to offer. Join more than 400 team members collaborating on the two-building campus to help put breakfast on the tables of millions of consumers in North America. 

Reports to the Sr. Manager of Customer Supply Chain, supporting Kroger, Amazon & Chewy. The Customer Supply Chain Analyst is responsible for managing customer inventory levels including promo/reset planning and forecasting by leveraging both customer and Post Consumer Brands systems.  Responsible for evaluating data, analyzing performance, identifying issues, developing recommendations, and implementing solutions to improve service, increase revenue, and reduce costs.  Performs KPI scorecard upkeep and metrics reporting.

The Customer Supply Chain Analyst will leverage tools and innovative ideas to help manage challenges within the joint supply chain. Responsible for building and maintaining relationships with the customers’ supply chain counterparts and internal PCB stakeholders.

JOB RESPONSIBILITIES/DUTIES

1. Customer Focus
   1. Exhibits strong ability to develop and maintain best in class relationship between Post Consumer Brands and our customers.
   2. Communicates customer supply chain strategy/action plans cross-functionally with multiple teams within Post Consumer Brands.
   3. Serves as a customer expert in support of PCB and customer supply chain initiatives.
   4. Develops and maintains of reporting and scorecards reflecting customer-specific metrics. Interprets metrics into business intelligence and strategic planning.

1. Technical/Functional Expertise
2. Supply chain/merchandise/CPG operations processes required.
3. Systems/Tools:
   1. Must be proficient in Excel, and able to analyze and interpret large amounts of data.
   2. Experience in Tableau or Power BI strongly preferred.
4. Manages established customer/item forecasts and replenishment at the retail and DC levels.
   1. Filters promotional volume from historical data and business trends to obtain baseline forecast; Includes screening for other causal events that are not likely to repeat.
   2. Fine tunes forecast; affirms appropriate customer system settings.
5. Gathers and interprets relevant causal information from large data pulls that impacts demand patterns and the operational forecast.
   1. Provides guidance internally on incremental promotion volume and documents assumptions to update the forecast.
6. Demand/Supply Management - Obtains supply information from Supply Planning; Communicates product supply situation and prognosis, action plans to Customer, Sales and PCB Supply Chain teams.
7. Inventory Management – Creates and executes accurate, effective reports & plans to meet inventory and service level targets.
   1. Establishes joint inventory targets for days supply, safety stock, service levels, etc.
   2. Tracks and minimizes out of stocks at retail and DC levels.
   3. Regularly communicates inventory management strategy, actions to cross functional partners.
8. Performance Reporting – Monitors and reports on key performance metrics, assigns causes for off target performance. Initiates actions to improve instocks, inventory levels, OTIF, forecast accuracy, and service to support KPI’s as indicated by customer.
   1. Investigates stocking, delivery, and product activity problems, finds root causes and develops and implements solutions.
   2. Develops and distributes weekly inventory and service performance reports as required.
   3. Provides daily instock measurement by item detailing exceptions below performance expectation with plan of action on improvement.
   4. Provides weekly performance reporting to customer on all scorecard measures detailing business key wins and losses as well as plan of action on metrics needing improvement.
9. Relationship Management – Builds and maintains successful working relationship with customer supply chain/replenishment counterparts, as well as internal cross-functional PCB partners.
10. Project Management – Participation in supply chain initiatives within Post Consumer Brands to further drive efficiencies for PCB and our customers.

1. Act
2. Creates and communicates customer reset, promotion, and replenishment plans to ensure our alignment with customer needs.
3. Identifies/implements supply chain best practices.
4. Proactively establishes and implements countermeasures to negative trends.
5. Identifies opportunities to improve process flow and/or reduce variation.

1. Organizational and People Development

1. Develops against PCB’s Leadership Expectations – Leading Self
   1. Serves as subject matter expert on supply chain/replenishment. processes. Educates other users on process capabilities.
   2. Develops strong relationships and processes with all interfacing cross functional departments.

Education:  Four-year degree, preferred

Experience:  Minimum 2 years of experience in supply chain, replenishment, sales forecasting, or inventory management. 

Skills:  Strong customer service orientation. Must be self-motivated and able to structure and prioritize work for maximum productivity. Ability to confidently interface with retail customer teams. Familiarity with logistics planning and material management/logistics concepts.  Strong ability in qualitative and quantitative analysis. Proficiency in a broad range of computer skills – Excel, Tableau, and presentation software. Excellent interpersonal and communications skills.  Ability to manage details and tasks with a high level of accuracy and urgency. Skill in prioritizing workload and organizing information. Ability to establish timelines and meet deadlines. Ability to initiate, coordinate and move forward on planned activities in a team environment.

Management Skills:  Decision making, problem solving, ability to incorporate multiple views (customer, sales, other logistics functions) in the demand/supply planning process. Ability to present information, make recommendations for change. Strong critical, conceptual, and analytical thinking, and good business judgment.

Location: Open to Lakeville, MN and Cincinnati, OH