Customer Support Agent (100% Remote-Contract) - TEKsystems

CUSTOMER SUPPORT AGENT (REMOTE)

Contract l 40 hrs

*Must have flexible schedule - Monday - Friday l 8hr shift between 7AM-8PM (Plus occasional Sundays)*

Qualifications:

• 1-2 years of call center experience
• 1 year of customer service experience   
• Baseline ability to 10-key by touch (industry standard minimum keystrokes requirement)
• 40 WPM – Will be tested
• Must have flexible schedule - Monday - Friday l 8hr shift between 7AM-8PM (Plus occasional Sundays)
• Highschool Diploma

Job Duties:

Will be dealing with questions from retailers. (Other stores about their orders) will be taking in 25-30 calls a day. Take in claims requests.

Provide an excellent customer experience and maintain strong professional relationships with internal and external customers.

• Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team.
• Research and resolve problems with orders and claims.
• Populate data and participate in workflow processes within customer experience Relationship Management (CRM) or other equivalent system,
• Company business systems and other established department systems.
• Support department leadership with dashboard statistics.
• Completes related records, reports and documentation as assigned.
• Resolve questions, requests, and problems promptly and courteously utilizing the company CRM or other equivalent system for issue tracking and resolution reporting.
• Keep management informed of area activities and of any significant problems.

Work Environment

• 100% Remote - Equipment will be supplied
• Monday - Friday l 8 hour shift between 7AM-8PM (Plus occasional Sundays)
• Busy call center

IMMEDIATE HIRE - INTERVIEWS THIS WEEK - APPLY HERE

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.