CUSTOMER SUPPORT ANALYST (PERM/FT/BENEFITS) - Harford County MD
Bel Air, MD
About the Job
Nature of Work
Performs technical-level permitting, zoning, and planning support work under general supervision from a technical supervisor to support the functions of the Permit Center. Work requires knowledge and application of the Harford County Code requirements regarding permit applications and the Harford County Zoning Code. Employees in this class work with other County personnel and the public in the processing of various permits. Duties encompass a full range of administrative and technical duties. Contacts include the public, contractors, builders, engineers, and other County employees. There are no supervisory duties but the employee participates in the training of new personnel in this section. Performance is evaluated through the successful and accurate completion of assignments and the ability to work with others and the public.
Examples of Duties
(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the department.)
KNOWLEDGE, SKILLS, AND ABILITIES:
Possession of a high school diploma or GED Certificate, AND Four (4) years of progressively responsible administrative, accounting, or technical experience, which included personal computer operation, and customer relations work.
OR
A.A. degree in business management or planning-related fields such as geography, legal services, or engineering AND one (1) year of experience in office administrative work.
LICENSE:
Possession of a valid Class "C" non-commercial motor vehicle driver's license with no more than three (3) points. Please be advised this position requires a valid driver's license. Your application will not be considered if you fail to include the full driver's license number on the electronic application.
SAFETY:
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations, and applicable Harford County safety policies, procedures, or manual as required for this position.
FRINGE BENEFITS
(Effective July 1, 2023)
ANNUAL LEAVE - Begin accruing first day of employment and cannot be taken until successful completion of probationary period, EXCESS of 40 DAYS [320 hours] will be deposited into an 106 Premium Reimbursement Account.
0 months - 3 years 1 day per month (12 days per year)
4 years - 9 years 1 ¼ days per month (15 days per year)
10 years - 15 years 1 ¾ days per month (21 days per year)
Over 15 years 2 days per month (24 days per year)
* Please note that leave is prorated according to your status determined by actual hours worked*
SICK LEAVE - Begin accruing first day of employment (UMLIMITED ACCUMULATION)
1 day is allowed after first month of employment
1 ¼ days per month accumulation
PERSONAL LEAVE - For new employees, personal leave is prorated
Performs technical-level permitting, zoning, and planning support work under general supervision from a technical supervisor to support the functions of the Permit Center. Work requires knowledge and application of the Harford County Code requirements regarding permit applications and the Harford County Zoning Code. Employees in this class work with other County personnel and the public in the processing of various permits. Duties encompass a full range of administrative and technical duties. Contacts include the public, contractors, builders, engineers, and other County employees. There are no supervisory duties but the employee participates in the training of new personnel in this section. Performance is evaluated through the successful and accurate completion of assignments and the ability to work with others and the public.
Examples of Duties
(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the department.)
- Receive and review building permit applications and plan submittals for technical accuracy and process in accordance with established procedures.
- Receive and answer inquiry calls and visits for Permit Center information.
- Process and issue permits, and zoning certificates.
- Maintain data management systems and recordkeeping for permits, and zoning.
- Perform specialized administrative work regarding the Permit Center.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of basic building, planning, and zoning principles
- Experience working with permit and project management software
- Effective customer service
- Ability to work effectively with others
- Ability to communicate in oral and written forms
- Ability to make mathematical computations accurately and with reasonable speed
- Work is primarily sedentary with intermittent periods of standing and reaching.
Possession of a high school diploma or GED Certificate, AND Four (4) years of progressively responsible administrative, accounting, or technical experience, which included personal computer operation, and customer relations work.
OR
A.A. degree in business management or planning-related fields such as geography, legal services, or engineering AND one (1) year of experience in office administrative work.
LICENSE:
Possession of a valid Class "C" non-commercial motor vehicle driver's license with no more than three (3) points. Please be advised this position requires a valid driver's license. Your application will not be considered if you fail to include the full driver's license number on the electronic application.
SAFETY:
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations, and applicable Harford County safety policies, procedures, or manual as required for this position.
FRINGE BENEFITS
(Effective July 1, 2023)
ANNUAL LEAVE - Begin accruing first day of employment and cannot be taken until successful completion of probationary period, EXCESS of 40 DAYS [320 hours] will be deposited into an 106 Premium Reimbursement Account.
0 months - 3 years 1 day per month (12 days per year)
4 years - 9 years 1 ¼ days per month (15 days per year)
10 years - 15 years 1 ¾ days per month (21 days per year)
Over 15 years 2 days per month (24 days per year)
* Please note that leave is prorated according to your status determined by actual hours worked*
SICK LEAVE - Begin accruing first day of employment (UMLIMITED ACCUMULATION)
1 day is allowed after first month of employment
1 ¼ days per month accumulation
PERSONAL LEAVE - For new employees, personal leave is prorated
Source : Harford County MD