CUSTOMER SUPPORT ANALYST (PERM/FT/BENEFITS) - Harford County MD
Bel Air, MD
About the Job
Nature of Work
Performs technical-level permitting, zoning, and planning support work under general supervision from a technical supervisor to support the functions of the Department of Planning & Zoning. Work requires knowledge and application of the Harford County Zoning Code, subdivision regulations, and related processes, and an ability to read maps and plans. Work requires extensive interaction with the public, property owners, attorneys, developers, builders, real estate agents, appraisers, and other State and County employees.
Examples of Duties
(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the department.)
Minimum Qualification Requirements
KNOWLEDGE, SKILLS, AND ABILITIES:
Possession of a high school diploma or GED Certificate, AND Four (4) years of progressively responsible administrative, accounting, or technical experience, which included personal computer operation, and customer relations work.
OR
A.A. degree in business management or planning-related fields such as geography, legal services, or engineering AND one (1) year of experience in office administrative work.
LICENSE:
Possession of a valid Class "C" non-commercial motor vehicle driver's license with no more than three (3) points. Please be advised this position requires a valid driver's license. Your application will not be considered if you fail to include the full driver's license number on the electronic application.
SAFETY:
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations, and applicable Harford County safety policies, procedures, or manual as required for this position.
FRINGE BENEFITS
(Effective July 1, 2023)
ANNUAL LEAVE - Begin accruing first day of employment and cannot be taken until successful completion of probationary period, EXCESS of 40 DAYS [320 hours] will be deposited into an 106 Premium Reimbursement Account.
0 months - 3 years 1 day per month (12 days per year)
4 years - 9 years 1 ¼ days per month (15 days per year)
10 years - 15 years 1 ¾ days per month (21 days per year)
Over 15 years 2 days per month (24 days per year)
* Please note that leave is prorated acco
Performs technical-level permitting, zoning, and planning support work under general supervision from a technical supervisor to support the functions of the Department of Planning & Zoning. Work requires knowledge and application of the Harford County Zoning Code, subdivision regulations, and related processes, and an ability to read maps and plans. Work requires extensive interaction with the public, property owners, attorneys, developers, builders, real estate agents, appraisers, and other State and County employees.
Examples of Duties
(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the department.)
- Receive and review building permit applications and plan submittals for technical accuracy and process in accordance with established procedures.
- Receive and review preliminary subdivision plans, plat records, and other applications for completeness of information and compliance with established zoning laws, regulations, and procedures.
- Receive and answer inquiries from employees and the public in the office and on the phone.
- Advise the public and others of established interpretations of Department and County laws and regulations.
- Process and issue permits, and zoning certificates.
- Attend meetings and take minutes.
- Maintain data management systems and recordkeeping for permits, and zoning.
- Perform specialized administrative work regarding the Permit Center.
- Other duties as assigned.
Minimum Qualification Requirements
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of basic building, planning, and zoning principles
- Experience working with software applications
- Ability to enter data, maintain records, and research archival information in various formats
- Effective customer service
- Ability to learn how to use planning tools, such as Geographic Information Systems (GIS), Laserfiche, Energov, and other proprietary software utilized for tracking development and permitting processes
- Ability to work effectively with others
- Ability to communicate in oral and written forms
- Ability to make mathematical computations accurately and with reasonable speed
- Knowledge of office management systems and procedures
- Work is primarily sedentary with intermittent periods of standing and reaching.
Possession of a high school diploma or GED Certificate, AND Four (4) years of progressively responsible administrative, accounting, or technical experience, which included personal computer operation, and customer relations work.
OR
A.A. degree in business management or planning-related fields such as geography, legal services, or engineering AND one (1) year of experience in office administrative work.
LICENSE:
Possession of a valid Class "C" non-commercial motor vehicle driver's license with no more than three (3) points. Please be advised this position requires a valid driver's license. Your application will not be considered if you fail to include the full driver's license number on the electronic application.
SAFETY:
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations, and applicable Harford County safety policies, procedures, or manual as required for this position.
FRINGE BENEFITS
(Effective July 1, 2023)
ANNUAL LEAVE - Begin accruing first day of employment and cannot be taken until successful completion of probationary period, EXCESS of 40 DAYS [320 hours] will be deposited into an 106 Premium Reimbursement Account.
0 months - 3 years 1 day per month (12 days per year)
4 years - 9 years 1 ¼ days per month (15 days per year)
10 years - 15 years 1 ¾ days per month (21 days per year)
Over 15 years 2 days per month (24 days per year)
* Please note that leave is prorated acco
Source : Harford County MD