Customer Support Associate - Healthcare/Patient Care Experience Wanted! at Lacertus St. Louis

We are seeking a dynamic and empathetic individual to join our team as a Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associate will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

Customer Support Associate Responsibilities:

• Engage with customers providing personalized assistance and resolving inquiries promptly.

• Assist customers with product recommendations, order placement, and tracking.

• Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.

• Empathetically provide solutions and answers to customer questions and concerns.

• Provide information and updates on products and services.

• Maintain accurate customer records and ensure data integrity within the CRM system.

• Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.

• Continuously stay updated on competitive trends, products, and industry news to better serve customers.