Customer Support / Collection Representative - SSD Alarm

With over 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the...

Must be highly organized and detail oriented

Strong problem solving and follow-up skills

Proficient with 10-key and must be able to type minimum 40 WPM

Excellent written and verbal communication

Ability to work independently and be part of a team

Job Responsibilities:

Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older

Reconcile credit memos and pre-payments against open invoices

Work cross functionally with internal stakeholders to resolve customer issues in a timely manner

Maintain accurate customer records in ERP system

Accountable for achieving monthly retention/collection goals

Send account statement and dunning letters as required

Perform additional assignments as directed by the Accounting Manager

Preferred

Customer Support Experience 

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.

SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.

Location: 1740 N. Lemon Street, Anaheim, CA 92801

Job Type: Full-time

Pay: $18.00 - $22.00 per hour