Customer Support Coordinator - Vicon Motion Systems Limited

Are you interested in working on products at the very cutting edge of technology? Want to join Vicon, an Academy Award®-winning company, and the world’s largest supplier of precision motion capture and tracking systems?

 

Vicon is the world leader in motion capture technology, developing high performance software and hardware products for the entertainment, engineering and life science industries. Vicon products have been used in major feature films, games, and commercials, and Vicon is a crucial measurement tool for biomechanics, robotics, and cutting-edge science. We have offices in Oxford, Denver, Los Angeles and New Zealand.

Vicon is a subsidiary of Oxford Metrics Plc.   

Role Summary:

We have an immediate opening for a Customer Support Coordinator to join the Support team in our Denver office. The role is focused on organizing our high-quality customer service delivery. Working closely with the Support team scheduling support resources and tasks. This includes time on support, demos, conferences, installation & testing.

This role will give you the ability to work across a variety of administrative tasks, both desk-based and physical activities related to the management of spaces and equipment in a busy environment that requires you to be organized, prioritizing tasks and work quickly.

·        Post-sale coordination for installations and training services.
·        Liaise with customers to gather information for technical staff.
·        Ensure all engineers' time is arranged, delivered, and followed up; with up-to-date information available for technical staff, management, and finance teams.
·        Respond to customer support cases and distribute the tasks fairly to appropriate technical or administrative staff.
·        Data entry into CRM system of all hardware, software and contracts sold.
·        Responding to calls and cases where appropriate or passing to the relevant support or sales engineer.
·        Scheduling of internal tasks requiring support engineers.
·        Coordinating equipment for external loans or demonstrations.
·        Maintaining software license contracts and generating licenses.
·        Reporting on support activities and general housekeeping of customer data.

·        B.S. Degree in human sciences or related technical field 
·        Ability to communicate effectively internally and directly to customers.
·        Experience with varied administrative tasks.
·        Ability to prioritize tasks and work independently.
·        Proficient in data entry with excellent attention to detail.
·        Ability to take an active role in handling and storage of valuable equipment.
·        Self-motivated and resourceful in finding solutions.
·        Ability to work collaboratively within a team.
·        Good computer skills including Microsoft Office applications.
·        Great organizational skills

·        Experience of scheduling tasks for a team of technical staff.
·        Experience of working with Salesforce or other Customer Relationship Management (CRM) databases.
·        Customer service or support experience.

Vicon offers an excellent benefits package including medical, dental, long-term disability, a company matched 401(k) program, generous vacation allowance, and coworkers who are driven to succeed and enjoy a fun, challenging work environment.

Vicon is a subsidiary of Oxford Metrics Plc, a public company founded in 1984 with a proven track record of growth, financial stability, technical innovation and long-term customer relationships. 

We are an equal opportunity employer.