Customer Support from Collabera
Dallas, TX
About the Job
Client: Insurance / Healthcare
Title: Scheduling Coordinator / Customer Support
Location: 100% Remote
Duration: 3 Months plus
Title: Scheduling Coordinator / Customer Support
Location: 100% Remote
Duration: 3 Months plus
Job Title: Scheduling Coordinator
Job Description:
The Scheduling Coordinator is responsible for coordinating and scheduling patient appointments for various ophthalmology practices. This role involves ensuring timely, professional, and courteous service, adhering to the practices' scheduling guidelines, and using appropriate scripts.
Essential Functions:
- Patient Scheduling: Receive and manage patient calls in a high-volume call center environment, ensuring patients are scheduled with the appropriate provider.
- Appointment Scheduling: Utilize various systems to check appointment availability and schedule the correct appointment.
- Patient Information Collection: Collect relevant patient demographic information, including insurance coverage and medical history.
- Referral and Diagnostic Testing: Educate patients on the referral process and arrange any necessary diagnostic testing.
- Knowledge of Treatment Protocols: Have a basic understanding of treatment protocols and specialty providers for managing eye diseases and vision care.
- Confidentiality: Maintain patient confidentiality at all times.
- Additional Responsibilities: Handle any additional tasks as assigned by the manager.
Job Requirements:
Job Specifications:
- Experience:
- 2 years of experience in a healthcare-related field.
- Skills:
- Strong customer service orientation.
- Consistently displays professionalism and positive rapport with colleagues.
- Demonstrates initiative in accomplishing department and company goals.
- Excellent phone communication skills, with an energetic and empathetic approach when interacting with patients.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- Detail-oriented and highly organized.
- Computer literate.
- Bilingual: English and Spanish.
Salary
15 - 17 /hour
