Customer Support Engineering - 10 - V2Soft
Troy, MI 48098-2815
About the Job
V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Job Description:
Customer Support Engineer for Cordsets at the Rivian Assembly Plant
-Ford Chicago has the highest rate of issues for product coming out of RBE1. This is for a CSE at the Chicago Illinois assembly plant.
-This CSE will support the product by being the main point of contact for any issues that may occur.
-This CSE will support the product by testing any suspect parts found at the plant using the testing equipment and instructions provided to him by the RBE1 team.
-This CSE will support the *** manufacturing teams by communicating with them directly about any issues found.
-This CSE will help to set up any sorting activity that may be needed by local 3rd parties in the event of an issue.
-This CSE will need to be able to ship suspect parts to the *** manufacturer/RBE1 for deeper analysis when required.
-This CSE will need to be able to receive parts and material from the manufacturing team when required.
-This person would need to understand how to work with the customer face to face and protect ***’s best interest/protect confidential information that is shared during internal meetings.
-This may only be a part-time position, requiring 10hrs/week minimum.
-This is a Part-time position that only requires 10 hours/week minimum.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
-No degree required, but preferred. ME or equivalent work experience.
-Someone with CSE experience and working directly with the customer at assembly plants
PREFERRED SKILLS:
-Problem solving skills in order to assess any issues that may occur and help determine root causes and solutions with the support of the manufacturing team.
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
Job Description:
Customer Support Engineer for Cordsets at the Rivian Assembly Plant
-Ford Chicago has the highest rate of issues for product coming out of RBE1. This is for a CSE at the Chicago Illinois assembly plant.
-This CSE will support the product by being the main point of contact for any issues that may occur.
-This CSE will support the product by testing any suspect parts found at the plant using the testing equipment and instructions provided to him by the RBE1 team.
-This CSE will support the *** manufacturing teams by communicating with them directly about any issues found.
-This CSE will help to set up any sorting activity that may be needed by local 3rd parties in the event of an issue.
-This CSE will need to be able to ship suspect parts to the *** manufacturer/RBE1 for deeper analysis when required.
-This CSE will need to be able to receive parts and material from the manufacturing team when required.
-This person would need to understand how to work with the customer face to face and protect ***’s best interest/protect confidential information that is shared during internal meetings.
-This may only be a part-time position, requiring 10hrs/week minimum.
-This is a Part-time position that only requires 10 hours/week minimum.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
-No degree required, but preferred. ME or equivalent work experience.
-Someone with CSE experience and working directly with the customer at assembly plants
PREFERRED SKILLS:
-Problem solving skills in order to assess any issues that may occur and help determine root causes and solutions with the support of the manufacturing team.
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
Source : V2Soft
