Customer Support Engineering – 10 - GlobalEdge

Seeking Resident Quality Engineer/Customer Satisfaction Engineer to be located at customer facility for a full-time position with benefits.
Roles and Responsibilities:
* Acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with Company products.
* Provides information relevant to New Products & New processes
* Work with team to implement cost reduction initiatives where applicable
* Provide suggestions / solution plan to internal functions for customer problem solving
* Establish and maintain oral and written communications with the appropriate Customer and Company contacts / organizations
* Track Customer complaints (formal as well as informal)
* Closely follow up on open issue corrective actions to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
* Establish and maintain a tracker to monitor quality improvement performance
* Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Company products in their processes
* Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback to customer
* Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level
* Coordinate Company in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up
* Follow EHS policies where applicable
* Coordinate sorts, reworks, and special studies as needed
* As a Company Quality team member, proactively work with other divisional Customer Satisfaction Engineers to solve issues and contain problems to protect the customer and Company