Customer Support - II2 - TechDigital

Responsibilities:

• Answer incoming calls and emails from customers, financial institutions, and legal professionals.
• Advise customers on U.S. Treasury financial products, regulations, and forms.
• Support account setup and navigation for U.S. Treasury websites and applications
• Aim to exceed established metrics for accuracy, timeliness, and completeness
• Provide prompt, efficient, detailed, customer-oriented service
• Act as an advocate for our customers; reporting and/or acting on areas for improvement
• Establish and maintain accurate records and documentation
• Interpret guidelines, and regulations, and recommend changes to procedures and processes

Qualifications:

• Associate degree in business or an equivalent combination of education and experience
• Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or a related area
• Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines
• Basic computer and MS Office proficiency
• A requirement of this position is that you must be vaccinated against COVID-19 and received all approved boosters or qualify for an accommodation from the Bank's vaccination policy; the Bank will provide accommodations as needed by law for individuals unable to be vaccinated because of medical conditions or sincerely held religious belief
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category

Comments/Special Instructions
This position will be hybrid, 3 days on site and 2 days remote. (Onsite full during training and mentoring)