Customer Support Manager-III - AKKODIS

Associate Manager, Customer Experience [Remote]

Pay: 45-65hr

Together we are building the world’s most valuable subscription product to attract and retain our most loyal customers.

·       About the Role This associate manager will report into our Pass and VIP Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our Pass subscribers as well as our most loyal and active customers.

·       This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner.

·       This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

·       You’re excited about this opportunity because you will… Strategize. This role will be instrumental in setting the direction of our DashPass and VIP businesses - understanding what moves the business forward most effectively. Forecast.

·       Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics. Collaborate. While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter. Build.

·       You’ll have your fingerprints all over creating the strategy for growth of top customer segments.

·       This means everything from high-level strategy to nitty-gritty operational details. We’re excited about you because… You’re organized.

·       You thrive in creating structure out of nothing. You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You thrive with a diverse set of responsibilities.

·       You love working across a breadth of disciplines and teams. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.

·       You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level. You act with urgency. Speed excites you.

If you are interested in this then please click APPLY NOW.For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact (Gabreon Davis) at (Gabreon.davis@akkodisgroup.com).

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $40.00 to $65.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance