Customer Support Manager - Molex

Are you looking to make a connection in your career? Come to Molex, where we create connections for life. We use innovation, engineering excellence, commitment to quality and reliability, and superior customer experience to improve communication, elevate experiences, and engage and inspire people everywhere. Molex brings together innovation and technology to deliver electronic solutions to customers worldwide. With a presence in more than 40 countries, Molex offers a full suite of solutions and services for many markets, including data communications, consumer electronics, industrial, automotive, commercial vehicle, and medical.

Molex is hiring a Customer Support Product Manager to join our Datacom division. As a Customer Support Product Manager for High-Speed Interconnect Products, you will play a pivotal role in shaping the future of data center and enterprise networking technologies. You will be responsible for leading the development and management of our high-speed interconnect product portfolio. In this highly visible position, your expertise and strategic vision will drive our product roadmap and ensure our offerings remain at the forefront of the industry.

Our Team

This person will support the Product Management team by work with global customers, partners, and internal business partners with new product launches, shipping escalation, order fulfillment, and product support. This role has a global reach and will work closely with our big data and hyperscale customers, sales, and engineering teams to meet our customers' needs by providing high-tech leading-edge components that are critical for the data superhighways existence we use every day changing the world. You will also ensure that the product and marketing efforts are tailored to support Molex's overall mission, strategy, and goals. The successful applicant will have the ability to appropriately plan and see assignments through to completion with minimal direction, provide leadership to other team members, meet project schedules, manage risks, update customers, and help achieve profitable growth for the organization.

This position can be based anywhere in the United States with a preference in Illinois. Our headquarters are based in Lisle, IL.

What You Will Do

• Support the execution of the high-speed interconnect product strategy, including communicating production launch timing.
• Conduct market research and competitive analysis to identify emerging trends, customer needs, and growth opportunities.
• You will be interfacing with professional cross functional team members in our product design engineering, signal integrity team, manufacturing integration team, program management, sales organization, state of the art test laboratories, high tech R&D model shop, manufacturing, and senior leadership teams.
• Monitor product performance and market trends.
• Develop and maintain strong relationships with key customers contacts, sales team, and customer service team.
• Travel opportunities to visit our customers, manufacturing sites, and meet the global team.
• Create relationships with senior leadership, cross functional team members and peers through team building activities and growth opportunities operating as One Molex Team

Who You Are (Basic Qualifications)

• 5 years of Customer Service experience
• Working knowledge of SAP systems
• The role will require some evening calls

What Will Put You Ahead

• Experience supporting customers in the networking and hyperscale markets
• Experience working with High speed connector solutions
• Experience working with plant-based team members

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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