Customer Support from Collabera

Location: Remote - Able to work in PST hours.
Duration: 06 Months
Pay Rate: ($16-$17) hourly.

About the Role:

• This is a remote position and the candidate must be able to work PST hours.


• The Schedule includes working Monday, Tuesday, and Saturday with one day off from Wednesday, Thursday, or Friday, and always off on Sunday.


• The specific schedule will be determined by the Hiring Manager after the start date.


• The ideal candidate will have experience in data entry and high-volume call center operations.

Responsibilities:

• Provide accurate, timely, and efficient customer support


• Respond to customer inquiries in a professional and courteous manner


• Assist customers with product information, order status, and issue resolution


• Maintain customer records and update information as needed


• Collaborate with team members to ensure customer satisfaction


• Meet or exceed performance goals and metrics set by management

Education Qualification:

• High school diploma or equivalent.

Required Skills:

• Previous experience in data entry and high-volume call center operations


• Strong communication skills, both verbal and written


• Excellent customer service skills


• Ability to multitask and prioritize in a fast-paced environment


• Proficiency in MS Office applications