Customer Support / Operations Associate - Vodastra

Essential Job Functions:

• Research and respond to all inquiries from both internal and external customers using various support tools.
• Provide assistance/training to customers in all facets of businesses including the use of all exchange services and ancillary products.
• Provide customer support for all configuration issues on all protocols.
• Provide client assistance on specific functionality for all new and existing protocols.
• Responsible for making regular process improvements in all facets of the groups daily duties.
• Drive new ideas and product initiatives within the department.

Job Requirements:
• Experience and/or a Degree a plus but not necessary:
o Associates Degree with 1-3 years customer service experience
o Bachelors Degree with 0-3 years customer service experience
o Financial services experience
• Interest in capital markets
• Ability to handle multiple tasks during stressful situations.
• Ability to solve difficult problems with incomplete information.
• Must be able to adapt and learn new subject matter in short period of time.
• Must be self-motivated and extremely customer focused.
• Effective communication and presentation skills required."            
                                        

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